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UID:70061-1758270600-1771606800@www.ghc911training.org
SUMMARY:9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
DESCRIPTION:Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas?\nYour leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams.\nThe 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self\, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes\, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools\, techniques\, tactics\, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.  \nFor More information click here
URL:https://www.ghc911training.org/event/9-1-1-supervisor-leadership-academy-joe-serio-6-month-program/
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SUMMARY:Call Center Management and Training Certification - (December 1-5\, 2025 8:30 am - 5:00 pm)
DESCRIPTION:The Center Manager Certification Program (CMCP)\, offered by the National Emergency Number Association\, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers\, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management.\nHere’s a more detailed look:\nTarget Audience:\nThe CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors.\nProgram Structure:\nThe program is a 40-hour course that includes both lecture and lab-based education.\nFocus Areas:\nThe CMCP focuses on a wide range of topics encountered daily by managers and supervisors\, including:\nOrganizational Culture and Structure: Defining the center’s culture and designing an effective organizational structure.\nManagement and Leadership: Understanding the difference between management and leadership and building effective teams.\nBusiness and Legal Issues: Addressing legal issues\, financial management\, and procurement processes.\nTraining and Quality Assurance: Implementing training programs and ensuring quality assurance within the center.\nSystems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.  \nFor More information click here
URL:https://www.ghc911training.org/event/call-center-management-and-training-certification-december-1-5-2025-nena-cmcp/
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