ghc911training Site

Handling Despondent or Suicidal Callers (September 3,2025)
2025-09-03 08:30 - 17:00 (America/Chicago)
Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.
For More information click here

Sharing the Road: Empowering Direct Reports
2025-08-06 08:30 - 16:30
For any leader in a 911 center, employee buy-in is absolutely key. Getting employees on board and excited about policy and procedure ensures that they will come to work with a true sense of ownership and internal motivation that can fundamentally change the atmosphere. To get your people on board, though, they must first be empowered – truly empowered — to help shape the direction of your workplace. In this class, we’ll dig into proven methods that leaders can use to share the road with their people in real, tangible ways. The results can change everything.
Taught by The Healthy Dispatcher
For More information click here

Wellness Wednesday (July 30, 2025)
2025-07-30 08:30 - 16:00
This session will focus on fellowship, understanding trauma and its symptoms, and effective strategies for managing and healing.
We’ve received incredible feedback from past sessions, with participants expressing meaningful growth and strong engagement. We hope you’ll join us for another impactful day.
Lunch will be provided.
For More information click here

HEC 9-1-1 Equipment Course (July 29,2025)
2025-07-29 08:30 - 16:30
HEC Employees Only.
For More information click here

Basic TCOLE Instructor
2025-07-21 08:30 - 2025-07-25 16:30
This course is being taught by Texas Police Trainers
For More information click here

Municipality 9-1-1 Equipment Course (July 16, 2025)
2025-07-16 08:30 - 16:30
For More information click here

Building Your Peer Support Team
2025-07-09 08:30 - 16:30
For too long in too many 911 centers, peer support has been a service provided by someone else out of sheer necessity. Police, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center, regardless of your budget or experience. Regardless of where you are, in-house peer support is within your reach! This class is taught by The Healthy Dispatcher.
For More information click here

testkim
2025-06-11 08:00 - 09:00

Lessons Learned from an Active Shooter: Denise Amber Lee Foundation Course
2025-06-11 07:30 - 17:00
On the night of October 1, 2017, the Combined Communications Center of Las Vegas faced one of the most challenging moments in emergency response history when a gunman opened fire on the Route 91 Harvest Music Festival. With over 22,000 attendees in the direct line of fire, 9-1-1 call-takers, dispatchers, and first responders were overwhelmed with reports of gunfire, mass casualties, and chaos. This event underscored the critical need for preparedness, effective communication, and emotional resilience in emergency response.
This engaging and interactive training session will provide participants with an in-depth analysis of the Las Vegas mass shooting response, incorporating firsthand accounts, case studies, and scenario-based learning. Designed for emergency communications professionals, law enforcement, fire, and EMS personnel, this course will explore best practices in crisis management, high-volume call handling, and mental health resilience.
Participants will leave with actionable strategies to enhance preparedness, response, and recovery in large-scale critical incidents.
For More information click here

9-1-1 Municipality Equipment Course
2025-05-22 08:30 - 17:30
GHC 9-1-1 Municipalities Only.
For More information click here

HEC 9-1-1 Equipment Course
2025-05-20 08:30 - 17:00
For Houston Emergency Center Only
For More information click here

Wellness Wednesday
2025-05-07 08:00 - 13:00
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
For More information click here

Heartsaver CPR- American Heart Association
2025-04-30 09:00 - 11:00

Turbocharge Your Time: Outrageous Productivity in a World of Distractions
2025-03-31 07:40 - 17:00
This course is a Joe Serio course.
For More information click here

Communications Training Officer #3702
2025-03-20 08:30 - 2025-03-24 16:30
This course offers an introduction to adult education, focusing on the unique needs and characteristics of adult learners. Participants will develop essential skills for becoming effective trainers, with an emphasis on understanding the specific requirements of teaching adults. The course also covers strategies for improving intergenerational interactions, as well as key aspects of training evaluation, documentation, and the liabilities associated with training within a communications center setting.
For More information click here

IAED EFD
2025-03-17 08:00 - 2025-03-18 16:00

GHC 9-1-1 Services Test
2025-02-11 08:45 - 09:00, 2025-02-10 08:45 - 09:00

Call Center Manager Course- RCCSP
2025-02-10 08:00 - 2025-02-14 17:00
This course is not open for registrants.
For More information click here

EQ Development Program for 9-1-1 (Hybrid Program)
2024-11-15 08:30 - 16:30

GHC 9-1-1 Supervisory/Leadership Course
2024-10-10 08:30 - 13:00

Spanish for Telecommunicators (September 23-25, 2025) - (September 23, 2024 08:30 AM - 04:30 PM)
2024-09-25 08:30 - 16:30, 2024-09-24 08:30 - 16:30, 2024-09-23 08:30 - 16:30

1080 Basic Telecommunications Course (September 9-12 and 16-19, 2024)
2024-09-23 09:00 - 11:00, 2024-09-19 08:00 - 18:00, 2024-09-18 08:00 - 18:00, 2024-09-17 08:00 - 18:00, 2024-09-16 08:00 - 18:00, 2024-09-12 08:00 - 18:00
