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DTSTART;TZID=America/Chicago:20261007T083000
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UID:74662-1791361800-1791388800@www.ghc911training.org
SUMMARY:Wellness Wednesday - Supervisors (October 7\, 2026)
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/wellness-wednesday-supervisors-october-7-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20261019T083000
DTEND;TZID=America/Chicago:20261023T163000
DTSTAMP:20260915T160006Z
CREATED:20260915T160006Z
LAST-MODIFIED:20260915T160006Z
UID:74766-1792398600-1792773000@www.ghc911training.org
SUMMARY:1014 Basic TCOLE Instructor Course
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/1014-basic-tcole-instructor-course/
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DTSTART;TZID=America/Chicago:20261022T083000
DTEND;TZID=America/Chicago:20261022T173000
DTSTAMP:20260713T153749Z
CREATED:20260713T153459Z
LAST-MODIFIED:20260713T153749Z
UID:74123-1792657800-1792690200@www.ghc911training.org
SUMMARY:The Caregivers Compass; Navigating Critical Incident Stress\, Trauma and Burnout
DESCRIPTION:This essential course for 911 dispatchers is designed to address the\nunique challenges faced by our ‘first’ first responders. Participants\nwill explore the dynamics of critical incident stress\, vicarious trauma\,\nand burnout\, gaining valuable insights into their causes and effects.\nThrough interactive sessions and practical exercises\, this course\nprovides tools and strategies to build resilience\, promote mental\nhealth\, and sustain well-being. Participants will learn to recognize\nearly signs of stress and trauma\, implement effective coping\nmechanisms\, and develop a supportive network among peers.\nEmphasis will be placed on self-care practices and organizational\nsupport systems to foster a healthy work-life balance. By the end of\nthe course\, dispatchers will be better equipped to manage the\nemotional toll of their work\, ensuring they can continue to provide\nvital services to their communities with clarity and compassion.\nCourse taught by The Healthy Dispatcher \nFor More information click here
URL:https://www.ghc911training.org/event/the-caregivers-compass-navigating-critical-incident-stress-trauma-and-burnout/
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DTSTART;TZID=America/Chicago:20261201T083000
DTEND;TZID=America/Chicago:20261203T163000
DTSTAMP:20260728T154643Z
CREATED:20260728T154643Z
LAST-MODIFIED:20260728T154643Z
UID:74277-1796113800-1796315400@www.ghc911training.org
SUMMARY:9-1-1 Call Center Supervisor Program NENA
DESCRIPTION:This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated\, refreshed skills that will further their careers. \nUsing a combination of lecture and practical exercises\, students will learn the supervisor’s role in HR\, tools to get organized\, how to effectively make the transition from line-level to supervisor\, how to build and lead a team\, supervisor-specific communications\, conflict resolution\, performance evaluations\, stress management techniques\, and many other skills\, and tips for their toolbox. \nThis is a 3-day course. \nIn order to fully participate in daily assignments and activities\, students should bring a laptop. \nThere are no re-certification requirements for this course.  \nContinuing Education Credits \n3 points \nIAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/what-we-do/certification. \nFor More information click here
URL:https://www.ghc911training.org/event/9-1-1-call-center-supervisor-program-nena/
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DTSTART;TZID=America/Chicago:20270111T083000
DTEND;TZID=America/Chicago:20270113T173000
DTSTAMP:20260902T154412Z
CREATED:20260902T154252Z
LAST-MODIFIED:20260902T154412Z
UID:74654-1799656200-1799861400@www.ghc911training.org
SUMMARY:NENA Center Training Officer (CTO) Program
DESCRIPTION:NENA’s Center Training Officer (CTO) program is a 3-day\, student-centered course\, which\nprovides attendees the skills to develop a training strategy focused on trainee success in a learnby-doing environment. This course leads to higher telecommunicator performance and retention\nby providing attendees with the ability to teach to their trainee’s strengths and learning\nmodalities and to solidify a training program’s structure and integrity. Students in this course\nwill be challenged in hands-on learning activities to enhance application of Adult Learning\nConcepts\, Leveraging the Value of a CTO Mission Statement\, Mitigate Liability\, and embrace\ntheir role as a Leader and Coach with knowledge and skill by applying proven coaching models.\nAttendees in this course will also receive training on building a successful training program\,\nincluding how to create and use Performance Categories\, Daily Observation Reports and weekly\nsummary reports. This course is designed for current and future Center Training Officers\, as\nwell as other employees who manage an agency’s Call Center Training Program. \nFor More information click here
URL:https://www.ghc911training.org/event/nena-center-training-officer-cto-program/
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