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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250210T080000
DTEND;TZID=America/Chicago:20250214T170000
DTSTAMP:20260403T144609
CREATED:20250206T202845Z
LAST-MODIFIED:20250206T203951Z
UID:67356-1739174400-1739552400@www.ghc911training.org
SUMMARY:Call Center Manager Course- RCCSP
DESCRIPTION:This course is not open for registrants.  \nFor More information click here
URL:https://www.ghc911training.org/event/call-center-manager-course-rccsp/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250210T084500
DTEND;TZID=America/Chicago:20250210T090000
DTSTAMP:20260403T144609
CREATED:20250210T144423Z
LAST-MODIFIED:20250210T144423Z
UID:67364-1739177100-1739178000@www.ghc911training.org
SUMMARY:GHC 9-1-1 Services Test
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/ghc-9-1-1-services-test/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250211T084500
DTEND;TZID=America/Chicago:20250211T090000
DTSTAMP:20260403T144609
CREATED:20250211T145818Z
LAST-MODIFIED:20250211T145908Z
UID:67396-1739263500-1739264400@www.ghc911training.org
SUMMARY:GHC 9-1-1 Services Test
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/ghc-9-1-1-services-test-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250317T080000
DTEND;TZID=America/Chicago:20250318T160000
DTSTAMP:20260403T144609
CREATED:20250203T143445Z
LAST-MODIFIED:20250203T143500Z
UID:67313-1742198400-1742313600@www.ghc911training.org
SUMMARY:IAED EFD
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/iaed-efd/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250320T083000
DTEND;TZID=America/Chicago:20250324T163000
DTSTAMP:20260403T144609
CREATED:20250211T165415Z
LAST-MODIFIED:20250211T170504Z
UID:67403-1742459400-1742833800@www.ghc911training.org
SUMMARY:Communications Training Officer #3702
DESCRIPTION:This course offers an introduction to adult education\, focusing on the unique needs and characteristics of adult learners. Participants will develop essential skills for becoming effective trainers\, with an emphasis on understanding the specific requirements of teaching adults. The course also covers strategies for improving intergenerational interactions\, as well as key aspects of training evaluation\, documentation\, and the liabilities associated with training within a communications center setting. \nFor More information click here
URL:https://www.ghc911training.org/event/communications-training-officer-3702/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250331T074000
DTEND;TZID=America/Chicago:20250331T170000
DTSTAMP:20260403T144609
CREATED:20250313T172821Z
LAST-MODIFIED:20250331T124628Z
UID:67513-1743406800-1743440400@www.ghc911training.org
SUMMARY:Turbocharge Your Time: Outrageous Productivity in a World of Distractions
DESCRIPTION:This course is a Joe Serio course.  \nFor More information click here
URL:https://www.ghc911training.org/event/turbocharge-your-time-outrageous-productivity-in-a-world-of-distractions/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250430T090000
DTEND;TZID=America/Chicago:20250430T110000
DTSTAMP:20260403T144609
CREATED:20250326T193935Z
LAST-MODIFIED:20250326T193944Z
UID:67634-1746003600-1746010800@www.ghc911training.org
SUMMARY:Heartsaver CPR- American Heart Association
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/heartsaver-cpr-american-heart-association/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250507T080000
DTEND;TZID=America/Chicago:20250507T130000
DTSTAMP:20260403T144609
CREATED:20250319T165421Z
LAST-MODIFIED:20250319T171213Z
UID:67555-1746604800-1746622800@www.ghc911training.org
SUMMARY:Wellness Wednesday
DESCRIPTION:Join GHC 9-1-1 for Wellness Wednesdays\, an initiative aimed at connecting you with fun interactive mental health and wellness group.  Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.  \nFor More information click here
URL:https://www.ghc911training.org/event/wellness-wednesday/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250520T083000
DTEND;TZID=America/Chicago:20250520T170000
DTSTAMP:20260403T144609
CREATED:20250430T142117Z
LAST-MODIFIED:20250430T142117Z
UID:67893-1747729800-1747760400@www.ghc911training.org
SUMMARY:HEC 9-1-1 Equipment Course
DESCRIPTION:For Houston Emergency Center Only  \nFor More information click here
URL:https://www.ghc911training.org/event/hec-9-1-1-equipment-course/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250522T083000
DTEND;TZID=America/Chicago:20250522T173000
DTSTAMP:20260403T144609
CREATED:20250318T195922Z
LAST-MODIFIED:20250318T195922Z
UID:67540-1747902600-1747935000@www.ghc911training.org
SUMMARY:9-1-1 Municipality Equipment Course
DESCRIPTION:GHC 9-1-1 Municipalities Only.  \nFor More information click here
URL:https://www.ghc911training.org/event/9-1-1-municipality-equipment-course/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250611T073000
DTEND;TZID=America/Chicago:20250611T170000
DTSTAMP:20260403T144609
CREATED:20250404T174944Z
LAST-MODIFIED:20250610T202429Z
UID:67659-1749627000-1749661200@www.ghc911training.org
SUMMARY:Lessons Learned from an Active Shooter: Denise Amber Lee Foundation Course
DESCRIPTION:On the night of October 1\, 2017\, the Combined Communications Center of Las Vegas faced one of the most challenging moments in emergency response history when a gunman opened fire on the Route 91 Harvest Music Festival. With over 22\,000 attendees in the direct line of fire\, 9-1-1 call-takers\, dispatchers\, and first responders were overwhelmed with reports of gunfire\, mass casualties\, and chaos. This event underscored the critical need for preparedness\, effective communication\, and emotional resilience in emergency response. \nThis engaging and interactive training session will provide participants with an in-depth analysis of the Las Vegas mass shooting response\, incorporating firsthand accounts\, case studies\, and scenario-based learning. Designed for emergency communications professionals\, law enforcement\, fire\, and EMS personnel\, this course will explore best practices in crisis management\, high-volume call handling\, and mental health resilience. \nParticipants will leave with actionable strategies to enhance preparedness\, response\, and recovery in large-scale critical incidents. \nFor More information click here
URL:https://www.ghc911training.org/event/lessons-learned-from-an-active-shooter-denise-amber-lee-foundation-course/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250611T080000
DTEND;TZID=America/Chicago:20250611T090000
DTSTAMP:20260403T144609
CREATED:20250408T171720Z
LAST-MODIFIED:20250408T171720Z
UID:67704-1749628800-1749632400@www.ghc911training.org
SUMMARY:testkim
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/testkim/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250709T083000
DTEND;TZID=America/Chicago:20250709T163000
DTSTAMP:20260403T144609
CREATED:20250204T171020Z
LAST-MODIFIED:20250204T171417Z
UID:67337-1752049800-1752078600@www.ghc911training.org
SUMMARY:Building Your Peer Support Team
DESCRIPTION:For too long in too many 911 centers\, peer support has been a service provided by someone else out of sheer necessity. Police\, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class\, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch\, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center\, regardless of your budget or experience. Regardless of where you are\, in-house peer support is within your reach! This class is taught by The Healthy Dispatcher.  \nFor More information click here
URL:https://www.ghc911training.org/event/building-your-peer-support-team/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250716T083000
DTEND;TZID=America/Chicago:20250716T163000
DTSTAMP:20260403T144609
CREATED:20250609T144358Z
LAST-MODIFIED:20250701T155720Z
UID:70046-1752654600-1752683400@www.ghc911training.org
SUMMARY:Municipality 9-1-1 Equipment Course (July 16\, 2025)
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/municipality-9-1-1-equipment-course-july-2-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250721T083000
DTEND;TZID=America/Chicago:20250725T163000
DTSTAMP:20260403T144609
CREATED:20250430T135205Z
LAST-MODIFIED:20250721T174837Z
UID:67888-1753086600-1753461000@www.ghc911training.org
SUMMARY:Basic TCOLE Instructor
DESCRIPTION:This course is being taught by Texas Police Trainers  \nFor More information click here
URL:https://www.ghc911training.org/event/basic-tcole-instructor/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250729T083000
DTEND;TZID=America/Chicago:20250729T163000
DTSTAMP:20260403T144609
CREATED:20250722T193349Z
LAST-MODIFIED:20250722T193412Z
UID:71329-1753777800-1753806600@www.ghc911training.org
SUMMARY:HEC 9-1-1 Equipment Course (July 29\,2025)
DESCRIPTION:HEC Employees Only. \nFor More information click here
URL:https://www.ghc911training.org/event/hec-9-1-1-equipment-course-july-292025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250730T083000
DTEND;TZID=America/Chicago:20250730T160000
DTSTAMP:20260403T144609
CREATED:20250527T195132Z
LAST-MODIFIED:20250527T195234Z
UID:69908-1753864200-1753891200@www.ghc911training.org
SUMMARY:Wellness Wednesday (July 30\, 2025)
DESCRIPTION:This session will focus on fellowship\, understanding trauma and its symptoms\, and effective strategies for managing and healing.\nWe’ve received incredible feedback from past sessions\, with participants expressing meaningful growth and strong engagement. We hope you’ll join us for another impactful day.\nLunch will be provided. \nFor More information click here
URL:https://www.ghc911training.org/event/wellness-wednesday-july-30-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250806T083000
DTEND;TZID=America/Chicago:20250806T163000
DTSTAMP:20260403T144609
CREATED:20250203T193437Z
LAST-MODIFIED:20250203T194444Z
UID:67331-1754469000-1754497800@www.ghc911training.org
SUMMARY:Sharing the Road: Empowering Direct Reports
DESCRIPTION:For any leader in a 911 center\, employee buy-in is absolutely key. Getting employees on board and excited about policy and procedure ensures that they will come to work with a true sense of ownership and internal motivation that can fundamentally change the atmosphere. To get your people on board\, though\, they must first be empowered – truly empowered — to help shape the direction of your workplace. In this class\, we’ll dig into proven methods that leaders can use to share the road with their people in real\, tangible ways. The results can change everything. \nTaught by The Healthy Dispatcher \nFor More information click here
URL:https://www.ghc911training.org/event/sharing-the-road-empowering-direct-reports/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250903T083000
DTEND;TZID=America/Chicago:20250903T170000
DTSTAMP:20260403T144609
CREATED:20250408T154802Z
LAST-MODIFIED:20250813T182142Z
UID:67699-1756888200-1756918800@www.ghc911training.org
SUMMARY:Handling Despondent or Suicidal Callers (September 3\,2025)
DESCRIPTION:Through this course\, the call-taker will be guided through communication with various types of despondent callers\, including adults\, youth\, and the elderly in crisis. \nFor More information click here
URL:https://www.ghc911training.org/event/handling-despondent-or-suicidal-callers/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250919T083000
DTEND;TZID=America/Chicago:20260220T170000
DTSTAMP:20260403T144609
CREATED:20250609T193219Z
LAST-MODIFIED:20250609T193602Z
UID:70061-1758270600-1771606800@www.ghc911training.org
SUMMARY:9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
DESCRIPTION:Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas?\nYour leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams.\nThe 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self\, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes\, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools\, techniques\, tactics\, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.  \nFor More information click here
URL:https://www.ghc911training.org/event/9-1-1-supervisor-leadership-academy-joe-serio-6-month-program/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20250929T100000
DTEND;TZID=America/Chicago:20250929T110000
DTSTAMP:20260403T144609
CREATED:20250929T154205Z
LAST-MODIFIED:20250929T154322Z
UID:71849-1759140000-1759143600@www.ghc911training.org
SUMMARY:GHC 9-1-1 Test- ED
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/ghc-9-1-1-test-ed/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251001T083000
DTEND;TZID=America/Chicago:20251001T160000
DTSTAMP:20260403T144609
CREATED:20250807T161015Z
LAST-MODIFIED:20250813T175213Z
UID:71561-1759307400-1759334400@www.ghc911training.org
SUMMARY:Wellness Wednesday (October 1\, 2025)
DESCRIPTION:Join GHC 9-1-1 for Wellness Wednesdays\, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role. This session will focus on trauma\, symptoms\, and how to manage and heal.  \nFor More information click here
URL:https://www.ghc911training.org/event/wellness-wednesday-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251002T083000
DTEND;TZID=America/Chicago:20251002T163000
DTSTAMP:20260403T144609
CREATED:20250813T172939Z
LAST-MODIFIED:20250813T173010Z
UID:71669-1759393800-1759422600@www.ghc911training.org
SUMMARY:Municipality 9-1-1 Equipment Course (October 2\, 2025)
DESCRIPTION:For GHC 9-1-1 servicing area agencies only.  \nFor More information click here
URL:https://www.ghc911training.org/event/municipality-9-1-1-equipment-course-october-1-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251016T083000
DTEND;TZID=America/Chicago:20251016T170000
DTSTAMP:20260403T144609
CREATED:20250701T154803Z
LAST-MODIFIED:20250701T155645Z
UID:70209-1760603400-1760634000@www.ghc911training.org
SUMMARY:Reset It\, Before You Regret It - (October 16\, 2025 8:30 am - 5:00 pm)
DESCRIPTION:On Scene First- Tracy Eldridge  \nFor More information click here
URL:https://www.ghc911training.org/event/reset-it-before-you-regret-it/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251021T083000
DTEND;TZID=America/Chicago:20251021T170000
DTSTAMP:20260403T144609
CREATED:20250813T181748Z
LAST-MODIFIED:20250813T181748Z
UID:71680-1761035400-1761066000@www.ghc911training.org
SUMMARY:APCO Cybersecurity Fundamentals for the ECC (October 21\, 2025)
DESCRIPTION:Cybersecurity has become an ever-increasing threat for public safety. Emergency communications centers (ECCs) are a valuable and vulnerable target for bad actors of all types. As a result of their high importance and visibility within the public safety ecosystem\, ECCs have been battling cyberattacks for years. Public safety is at constant risk for many types of cyberattacks. Research indicates that the frequency and intensity of cyberattacks will continue to grow. \nAll ECC employees need to be educated on the types of cyberattacks and related activity that occur daily in the United States. This course provides a basic overview of the critical pieces of information that all ECC employees should know – from surfing the internet to being aware of key indicators in email for possible phishing attempts. This course also provides several resources for creating an Incident Response Plan and what to do if your ECC experiences a cyberattack.\nClick RED Lesson Title below to be taken to APCO link for registration.  \nFor More information click here
URL:https://www.ghc911training.org/event/apco-cybersecurity-fundamentals-for-the-ecc-october-21-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251023T083000
DTEND;TZID=America/Chicago:20251023T170000
DTSTAMP:20260403T144609
CREATED:20250929T142740Z
LAST-MODIFIED:20251001T143901Z
UID:71845-1761208200-1761238800@www.ghc911training.org
SUMMARY:HEC 9-1-1 Equipment Course (October 23\, 2025)
DESCRIPTION:HEC personnel only.  \nFor More information click here
URL:https://www.ghc911training.org/event/hec-9-1-1-equipment-course-october-9-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251028T083000
DTEND;TZID=America/Chicago:20251029T170000
DTSTAMP:20260403T144609
CREATED:20250423T154334Z
LAST-MODIFIED:20250813T182043Z
UID:67820-1761640200-1761757200@www.ghc911training.org
SUMMARY:9-1-1 Homicide Is The Caller The Killer (October 28-29\, 2025)
DESCRIPTION:This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined\, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class. \nThe course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide\, and obtaining valuable information about the offender and the offense from a critical analysis of the taped call. \nFor More information click here
URL:https://www.ghc911training.org/event/9-1-1-homicide-is-the-caller-the-killer/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251103T083000
DTEND;TZID=America/Chicago:20251117T170000
DTSTAMP:20260403T144609
CREATED:20250813T172324Z
LAST-MODIFIED:20250813T172324Z
UID:71664-1762158600-1763398800@www.ghc911training.org
SUMMARY:1080 Basic Telecommunications Licensing Course (November 3-17\, 2025)
DESCRIPTION:The student is required to bring a laptop\, completed DOLCY form\, and hands on valid CPR card.  \nFor More information click here
URL:https://www.ghc911training.org/event/1080-basic-telecommunications-licensing-course-november-3-17-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251111T083000
DTEND;TZID=America/Chicago:20251112T170000
DTSTAMP:20260403T144609
CREATED:20250807T193327Z
LAST-MODIFIED:20250813T174859Z
UID:71636-1762849800-1762966800@www.ghc911training.org
SUMMARY:APCO - Comprehensive Quality - November 11-12\, 2025 (8:30am - 5pm) - (November 11\, 2025 8:30 am - 5:00 pm)
DESCRIPTION:A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.  \nClick the RED LESSON TITLE BELOW to find registration link. Registration for this course is done through the APCO website.  \nFor More information click here
URL:https://www.ghc911training.org/event/apco-comprehensive-quality-november-11-12-2025-830am-5pm/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251201T083000
DTEND;TZID=America/Chicago:20251205T170000
DTSTAMP:20260403T144609
CREATED:20250609T145455Z
LAST-MODIFIED:20250813T181941Z
UID:70050-1764577800-1764954000@www.ghc911training.org
SUMMARY:Call Center Management and Training Certification - (December 1-5\, 2025 8:30 am - 5:00 pm)
DESCRIPTION:The Center Manager Certification Program (CMCP)\, offered by the National Emergency Number Association\, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers\, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management.\nHere’s a more detailed look:\nTarget Audience:\nThe CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors.\nProgram Structure:\nThe program is a 40-hour course that includes both lecture and lab-based education.\nFocus Areas:\nThe CMCP focuses on a wide range of topics encountered daily by managers and supervisors\, including:\nOrganizational Culture and Structure: Defining the center’s culture and designing an effective organizational structure.\nManagement and Leadership: Understanding the difference between management and leadership and building effective teams.\nBusiness and Legal Issues: Addressing legal issues\, financial management\, and procurement processes.\nTraining and Quality Assurance: Implementing training programs and ensuring quality assurance within the center.\nSystems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.  \nFor More information click here
URL:https://www.ghc911training.org/event/call-center-management-and-training-certification-december-1-5-2025-nena-cmcp/
END:VEVENT
END:VCALENDAR