Call Center Manager Course- RCCSP
2025-02-10 08:00 - 2025-02-14 17:00 (America/Chicago)
This course is not open for registrants.
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GHC 9-1-1 Services Test
2025-02-10 08:45 - 09:00, 2025-02-11 08:45 - 09:00
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IAED EFD
2025-03-17 08:00 - 2025-03-18 16:00

Communications Training Officer #3702
2025-03-20 08:30 - 2025-03-24 16:30
This course offers an introduction to adult education, focusing on the unique needs and characteristics of adult learners. Participants will develop essential skills for becoming effective trainers, with an emphasis on understanding the specific requirements of teaching adults. The course also covers strategies for improving intergenerational interactions, as well as key aspects of training evaluation, documentation, and the liabilities associated with training within a communications center setting.
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Turbocharge Your Time: Outrageous Productivity in a World of Distractions
2025-03-31 07:40 - 17:00
This course is a Joe Serio course.
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Heartsaver CPR- American Heart Association
2025-04-30 09:00 - 11:00

Wellness Wednesday
2025-05-07 08:00 - 13:00
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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HEC 9-1-1 Equipment Course
2025-05-20 08:30 - 17:00
For Houston Emergency Center Only
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9-1-1 Municipality Equipment Course
2025-05-22 08:30 - 17:30
GHC 9-1-1 Municipalities Only.
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Lessons Learned from an Active Shooter: Denise Amber Lee Foundation Course
2025-06-11 07:30 - 17:00
On the night of October 1, 2017, the Combined Communications Center of Las Vegas faced one of the most challenging moments in emergency response history when a gunman opened fire on the Route 91 Harvest Music Festival. With over 22,000 attendees in the direct line of fire, 9-1-1 call-takers, dispatchers, and first responders were overwhelmed with reports of gunfire, mass casualties, and chaos. This event underscored the critical need for preparedness, effective communication, and emotional resilience in emergency response.
This engaging and interactive training session will provide participants with an in-depth analysis of the Las Vegas mass shooting response, incorporating firsthand accounts, case studies, and scenario-based learning. Designed for emergency communications professionals, law enforcement, fire, and EMS personnel, this course will explore best practices in crisis management, high-volume call handling, and mental health resilience.
Participants will leave with actionable strategies to enhance preparedness, response, and recovery in large-scale critical incidents.
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testkim
2025-06-11 08:00 - 09:00

Building Your Peer Support Team
2025-07-09 08:30 - 16:30
For too long in too many 911 centers, peer support has been a service provided by someone else out of sheer necessity. Police, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center, regardless of your budget or experience. Regardless of where you are, in-house peer support is within your reach! This class is taught by The Healthy Dispatcher.
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Municipality 9-1-1 Equipment Course (July 16, 2025)
2025-07-16 08:30 - 16:30

Basic TCOLE Instructor
2025-07-21 08:30 - 2025-07-25 16:30
This course is being taught by Texas Police Trainers
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HEC 9-1-1 Equipment Course (July 29,2025)
2025-07-29 08:30 - 16:30
HEC Employees Only.
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Wellness Wednesday (July 30, 2025)
2025-07-30 08:30 - 16:00
This session will focus on fellowship, understanding trauma and its symptoms, and effective strategies for managing and healing.
We’ve received incredible feedback from past sessions, with participants expressing meaningful growth and strong engagement. We hope you’ll join us for another impactful day.
Lunch will be provided.
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Sharing the Road: Empowering Direct Reports
2025-08-06 08:30 - 16:30
For any leader in a 911 center, employee buy-in is absolutely key. Getting employees on board and excited about policy and procedure ensures that they will come to work with a true sense of ownership and internal motivation that can fundamentally change the atmosphere. To get your people on board, though, they must first be empowered – truly empowered — to help shape the direction of your workplace. In this class, we’ll dig into proven methods that leaders can use to share the road with their people in real, tangible ways. The results can change everything.
Taught by The Healthy Dispatcher
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Handling Despondent or Suicidal Callers (September 3,2025)
2025-09-03 08:30 - 17:00
Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.
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9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
2025-09-19 08:30 - 2026-02-20 17:00
Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas?
Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams.
The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools, techniques, tactics, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.
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GHC 9-1-1 Test- ED
2025-09-29 10:00 - 11:00

Wellness Wednesday (October 1, 2025)
2025-10-01 08:30 - 16:00
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role. This session will focus on trauma, symptoms, and how to manage and heal.
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Municipality 9-1-1 Equipment Course (October 2, 2025)
2025-10-02 08:30 - 16:30
For GHC 9-1-1 servicing area agencies only.
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Reset It, Before You Regret It - (October 16, 2025 8:30 am - 5:00 pm)
2025-10-16 08:30 - 17:00
On Scene First- Tracy Eldridge
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APCO Cybersecurity Fundamentals for the ECC (October 21, 2025)
2025-10-21 08:30 - 17:00
Cybersecurity has become an ever-increasing threat for public safety. Emergency communications centers (ECCs) are a valuable and vulnerable target for bad actors of all types. As a result of their high importance and visibility within the public safety ecosystem, ECCs have been battling cyberattacks for years. Public safety is at constant risk for many types of cyberattacks. Research indicates that the frequency and intensity of cyberattacks will continue to grow.
All ECC employees need to be educated on the types of cyberattacks and related activity that occur daily in the United States. This course provides a basic overview of the critical pieces of information that all ECC employees should know – from surfing the internet to being aware of key indicators in email for possible phishing attempts. This course also provides several resources for creating an Incident Response Plan and what to do if your ECC experiences a cyberattack.
Click RED Lesson Title below to be taken to APCO link for registration.
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HEC 9-1-1 Equipment Course (October 23, 2025)
2025-10-23 08:30 - 17:00
HEC personnel only.
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9-1-1 Homicide Is The Caller The Killer (October 28-29, 2025)
2025-10-28 08:30 - 2025-10-29 17:00
This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class.
The course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide, and obtaining valuable information about the offender and the offense from a critical analysis of the taped call.
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1080 Basic Telecommunications Licensing Course (November 3-17, 2025)
2025-11-03 08:30 - 2025-11-17 17:00
The student is required to bring a laptop, completed DOLCY form, and hands on valid CPR card.
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APCO - Comprehensive Quality - November 11-12, 2025 (8:30am - 5pm) - (November 11, 2025 8:30 am - 5:00 pm)
2025-11-11 08:30 - 2025-11-12 17:00
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.
Click the RED LESSON TITLE BELOW to find registration link. Registration for this course is done through the APCO website.
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Call Center Management and Training Certification - (December 1-5, 2025 8:30 am - 5:00 pm)
2025-12-01 08:30 - 2025-12-05 17:00
The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management.
Here’s a more detailed look:
Target Audience:
The CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors.
Program Structure:
The program is a 40-hour course that includes both lecture and lab-based education.
Focus Areas:
The CMCP focuses on a wide range of topics encountered daily by managers and supervisors, including:
Organizational Culture and Structure: Defining the center’s culture and designing an effective organizational structure.
Management and Leadership: Understanding the difference between management and leadership and building effective teams.
Business and Legal Issues: Addressing legal issues, financial management, and procurement processes.
Training and Quality Assurance: Implementing training programs and ensuring quality assurance within the center.
Systems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.
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