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SUMMARY:NENA Center Training Officer (CTO) Program
DESCRIPTION:NENA’s Center Training Officer (CTO) program is a 3-day\, student-centered course\, which\nprovides attendees the skills to develop a training strategy focused on trainee success in a learnby-doing environment. This course leads to higher telecommunicator performance and retention\nby providing attendees with the ability to teach to their trainee’s strengths and learning\nmodalities and to solidify a training program’s structure and integrity. Students in this course\nwill be challenged in hands-on learning activities to enhance application of Adult Learning\nConcepts\, Leveraging the Value of a CTO Mission Statement\, Mitigate Liability\, and embrace\ntheir role as a Leader and Coach with knowledge and skill by applying proven coaching models.\nAttendees in this course will also receive training on building a successful training program\,\nincluding how to create and use Performance Categories\, Daily Observation Reports and weekly\nsummary reports. This course is designed for current and future Center Training Officers\, as\nwell as other employees who manage an agency’s Call Center Training Program. \nFor More information click here
URL:https://www.ghc911training.org/event/nena-center-training-officer-cto-program/
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