ghc911training Site

Handling Despondent or Suicidal Callers (September 3,2025)
2025-09-03 08:30 - 17:00 (America/Chicago)
Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.
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9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
2025-09-19 08:30 - 2026-02-20 17:00
Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas?
Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams.
The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools, techniques, tactics, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.
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GHC 9-1-1 Test- ED
2025-09-29 10:00 - 11:00
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Wellness Wednesday (October 1, 2025)
2025-10-01 08:30 - 16:00
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role. This session will focus on trauma, symptoms, and how to manage and heal.
For More information click here

Municipality 9-1-1 Equipment Course (October 2, 2025)
2025-10-02 08:30 - 16:30
For GHC 9-1-1 servicing area agencies only.
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Reset It, Before You Regret It - (October 16, 2025 8:30 am - 5:00 pm)
2025-10-16 08:30 - 17:00
On Scene First- Tracy Eldridge
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APCO Cybersecurity Fundamentals for the ECC (October 21, 2025)
2025-10-21 08:30 - 17:00
Cybersecurity has become an ever-increasing threat for public safety. Emergency communications centers (ECCs) are a valuable and vulnerable target for bad actors of all types. As a result of their high importance and visibility within the public safety ecosystem, ECCs have been battling cyberattacks for years. Public safety is at constant risk for many types of cyberattacks. Research indicates that the frequency and intensity of cyberattacks will continue to grow.
All ECC employees need to be educated on the types of cyberattacks and related activity that occur daily in the United States. This course provides a basic overview of the critical pieces of information that all ECC employees should know – from surfing the internet to being aware of key indicators in email for possible phishing attempts. This course also provides several resources for creating an Incident Response Plan and what to do if your ECC experiences a cyberattack.
Click RED Lesson Title below to be taken to APCO link for registration.
For More information click here

HEC 9-1-1 Equipment Course (October 23, 2025)
2025-10-23 08:30 - 17:00
HEC personnel only.
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9-1-1 Homicide Is The Caller The Killer (October 28-29, 2025)
2025-10-28 08:30 - 2025-10-29 17:00
This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class.
The course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide, and obtaining valuable information about the offender and the offense from a critical analysis of the taped call.
For More information click here

1080 Basic Telecommunications Licensing Course (November 3-17, 2025)
2025-11-03 08:30 - 2025-11-17 17:00
The student is required to bring a laptop, completed DOLCY form, and hands on valid CPR card.
For More information click here

APCO - Comprehensive Quality - November 11-12, 2025 (8:30am - 5pm) - (November 11, 2025 8:30 am - 5:00 pm)
2025-11-11 08:30 - 2025-11-12 17:00
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.
Click the RED LESSON TITLE BELOW to find registration link. Registration for this course is done through the APCO website.
For More information click here

Call Center Management and Training Certification - (December 1-5, 2025 8:30 am - 5:00 pm)
2025-12-01 08:30 - 2025-12-05 17:00
The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management.
Here’s a more detailed look:
Target Audience:
The CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors.
Program Structure:
The program is a 40-hour course that includes both lecture and lab-based education.
Focus Areas:
The CMCP focuses on a wide range of topics encountered daily by managers and supervisors, including:
Organizational Culture and Structure: Defining the center’s culture and designing an effective organizational structure.
Management and Leadership: Understanding the difference between management and leadership and building effective teams.
Business and Legal Issues: Addressing legal issues, financial management, and procurement processes.
Training and Quality Assurance: Implementing training programs and ensuring quality assurance within the center.
Systems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.
For More information click here

HEC 9-1-1 Equipment Course (December 15, 2025)
2025-12-15 08:30 - 16:30

Wellness Wednesday (December 17, 2025)
2025-12-17 08:30 - 16:00
Join GHC 9-1-1 for Wellness
Wednesdays, an initiative aimed at
connecting you with fun interactive
mental health and wellness group.
Learn ways to cope with anxiety and
stress as a 9-1-1 telecommunicator.
This program also encourages
connections among peers who share
similar experiences and comprehend the
demands of the 9-1-1
telecommunicator role.
For More information click here

Center Training Officer (CTO) January 6 - 8, 2026
2026-01-06 08:30 - 2026-01-08 16:30

FORT BEND AREA- GHC 9-1-1 Features Workshop - (January 13, 2026 9:00 am - 11:00 am)
2026-01-13 09:00 - 11:00
We invite all local law enforcement agencies and their 9-1-1 response command staff to join us in learning about—and presenting on—the features and capabilities available through the GHC 9-1-1 system.
Please note:
You must be logged into your training account to view the register button and enroll in a course.
If you do not yet have an account, click New Userin the top-right corner of the training portal home page to create one.
For More information click here

Wellness Wednesday (February 4, 2026)
2026-02-04 08:30 - 16:30

APCO - Cybersecurity Fundamentals for the ECC February 11, 2026 - (February 11, 2026 8:30 am - 5:30 pm)
2026-02-11 08:30 - 17:30

A Victim's Plea; a 9-1-1 Call for Excellence (February 17, 2026 8:30 am - 4:30 pm)
2026-02-17 08:30 - 16:30
The foundation was born out of the tragic kidnapping, rape and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise’s husband Nathan had made it his life’s work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. It is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will led to legislative changes in funding, training, certification, and technology.
For More information click here

Municipality 9-1-1 Course
2026-02-23 08:30 - 16:30

HEC 9-1-1 Equipment Course (February 25, 2026)
2026-02-25 08:30 - 16:30

APCO - Comprehensive Quality (March 10 -11, 2026)
2026-03-10 08:30 - 2026-03-11 17:00
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.
Topics include:
Quality
Quality Planning and Methodologies
Standards and Liability in Quality Programs
Building a Performance Evaluation Program
Feedback and Coaching
Surveys and Analysis
Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.
For More information click here

APCO- Comprehensive Quality Course (March 10-11, 2026)
2026-03-10 08:30 - 2026-03-11 17:30
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization. Click RED course lesson title to get link for registration.
For More information click here

A Victim's Plea; a 9-1-1 Call for Excellence
2026-04-07 08:30 - 16:30
The foundation was born out of the tragic kidnapping, rape, and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise’s husband Nathan made it his life’s work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. it is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will be lead to legislative changes in funding, training, certification, and technology.
For More information click here

Specialist Test- Andrew
2026-04-08 08:00 - 08:30
Click Course Title Again
For More information click here

Wellness Wednesday - April 8, 2026
2026-04-08 08:30 - 16:00
Join GHC 9-1-1 for Wellness
Wednesdays, an initiative aimed at
connecting you with fun interactive
mental health and wellness group.
Learn ways to cope with Burn out Behind the Headset
as a 9-1-1 telecommunicator.
This program also encourages
connections among peers who share
similar experiences and comprehend the
demands of the 9-1-1
telecommunicator role.
For More information click here

IAED EMD April 13-15, 2026
2026-04-13 08:30 - 2026-04-15 17:30

IAED EFD April 16-17, 2026 - (April 16, 2026 8:30 am - 5:30 pm)
2026-04-16 08:30 - 2026-04-17 17:30
https://learn.prioritydispatch.net/academy/my_learning/dashboard
For More information click here

1080 Basic Telecommunications Licensing Course (April 27-May 12, 2026)
2026-04-27 08:30 - 2026-05-12 12:00
The student is required to bring a laptop, completed DOLCY form, and hands on valid CPR card.
The student will also need a laptop that can access the internet.
For More information click here

Enhanced Police Dispatching - (May 14, 2026 8:30 am - 4:30 pm)
2026-05-14 08:30 - 16:30
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.
For More information click here
