ghc911training Site

Wellness Wednesday (December 17, 2025)
2025-12-17 08:30 - 16:00 (America/Chicago)
Join GHC 9-1-1 for Wellness
Wednesdays, an initiative aimed at
connecting you with fun interactive
mental health and wellness group.
Learn ways to cope with anxiety and
stress as a 9-1-1 telecommunicator.
This program also encourages
connections among peers who share
similar experiences and comprehend the
demands of the 9-1-1
telecommunicator role.
For More information click here

Center Training Officer (CTO) January 6 - 8, 2026
2026-01-06 08:30 - 2026-01-08 16:30
For More information click here

FORT BEND AREA- GHC 9-1-1 Features Workshop - (January 13, 2026 9:00 am - 11:00 am)
2026-01-13 09:00 - 11:00
We invite all local law enforcement agencies and their 9-1-1 response command staff to join us in learning about—and presenting on—the features and capabilities available through the GHC 9-1-1 system.
Please note:
You must be logged into your training account to view the register button and enroll in a course.
If you do not yet have an account, click New Userin the top-right corner of the training portal home page to create one.
For More information click here

Wellness Wednesday (February 4, 2026)
2026-02-04 08:30 - 16:30

APCO - Cybersecurity Fundamentals for the ECC February 11, 2026 - (February 11, 2026 8:30 am - 5:30 pm)
2026-02-11 08:30 - 17:30

A Victim's Plea; a 9-1-1 Call for Excellence (February 17, 2026 8:30 am - 4:30 pm)
2026-02-17 08:30 - 16:30
The foundation was born out of the tragic kidnapping, rape and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise’s husband Nathan had made it his life’s work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. It is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will led to legislative changes in funding, training, certification, and technology.
For More information click here

Municipality 9-1-1 Course
2026-02-23 08:30 - 16:30

HEC 9-1-1 Equipment Course (February 25, 2026)
2026-02-25 08:30 - 16:30
HEC personnel only.
For More information click here

APCO - Comprehensive Quality (March 10 -11, 2026)
2026-03-10 08:30 - 2026-03-11 17:00
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.
Topics include:
Quality
Quality Planning and Methodologies
Standards and Liability in Quality Programs
Building a Performance Evaluation Program
Feedback and Coaching
Surveys and Analysis
Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.
For More information click here

APCO- Comprehensive Quality Course (March 10-11, 2026)
2026-03-10 08:30 - 2026-03-11 17:30
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization. Click RED course lesson title to get link for registration.
For More information click here

A Victim's Plea; a 9-1-1 Call for Excellence
2026-04-07 08:30 - 16:30
The foundation was born out of the tragic kidnapping, rape, and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise’s husband Nathan made it his life’s work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. it is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will be lead to legislative changes in funding, training, certification, and technology.
For More information click here

Wellness Wednesday - April 8, 2026
2026-04-08 08:30 - 16:00
Join GHC 9-1-1 for Wellness
Wednesdays, an initiative aimed at
connecting you with fun interactive
mental health and wellness group.
Learn ways to cope with Burn out Behind the Headset
as a 9-1-1 telecommunicator.
This program also encourages
connections among peers who share
similar experiences and comprehend the
demands of the 9-1-1
telecommunicator role.
For More information click here

IAED EMD April 13-15, 2026
2026-04-13 08:30 - 2026-04-15 17:30

IAED EFD April 16-17, 2026 - (April 16, 2026 8:30 am - 5:30 pm)
2026-04-16 08:30 - 2026-04-17 17:30
https://learn.prioritydispatch.net/academy/my_learning/dashboard
For More information click here

1080 Basic Telecommunications Licensing Course (April 27-May 12, 2026)
2026-04-27 08:30 - 2026-05-12 12:00
The student is required to bring a laptop, completed DOLCY form, and hands on valid CPR card.
The student will also need a laptop that can access the internet.
For More information click here

Enhanced Police Dispatching - (May 14, 2026 8:30 am - 4:30 pm)
2026-05-14 08:30 - 16:30
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.
For More information click here

APCO Active Shooter Course (June 9, 2026)
2026-06-09 08:30 - 16:30
Active shooter incidents are high-risk, high-stakes events that, without warning, can cause devastating consequences in just a few brief moments. For all facets of public safety, including communications, there are a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls.
These types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continue to grow more complex. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.
Telecommunicators need to be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course looks at the role of the telecommunicator through all stages of an active shooter incident.
This course is built on the experiences of frontline telecommunicators who have worked active shooter incidents. Upon their recommendation, the course is structured along the arc of events that happen before, during and after an active shooter incident. The goal of the course is to educate telecommunicators about the intricate issues and challenges posed by active shooter incidents, including preparedness for an incident, response to an incident and the role the telecommunicator plays following an incident.
For More information click here

APCO Active Shooter Course (June 9, 2026)
2026-06-09 08:30 - 16:30
THE STUDENT MUST REGISTER THROUGH APCO TO ATTEND THIS COURSE- GHC CAN NOT REGISTER THE STUDENT FOR THE COURSE
Active shooter incidents are high-risk, high-stakes events that, without warning, can cause devastating consequences in just a few brief moments. For all facets of public safety, including communications, there are a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls.
These types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continue to grow more complex. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.
Telecommunicators need to be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course looks at the role of the telecommunicator through all stages of an active shooter incident.
This course is built on the experiences of frontline telecommunicators who have worked active shooter incidents. Upon their recommendation, the course is structured along the arc of events that happen before, during and after an active shooter incident. The goal of the course is to educate telecommunicators about the intricate issues and challenges posed by active shooter incidents, including preparedness for an incident, response to an incident and the role the telecommunicator plays following an incident.
For More information click here

Healthy Center 9-1-1 (July 7, 2026)
2026-07-07 08:30 - 16:30
HC911, created by HeroLight Training Founder Tracy Ertl, is a step-by-step guide to total 911 center rejuvenation. Controlling negativity & lifting morale within the agency leads to healthy retention, recruitment, longevity & staff happiness. Attendees will learn the 4 HeroLight Steps to achieving this dynamic culture shift. Physical & mental health strategies, camaraderie-building activities; & critically necessary information on diversity and generational communication techniques will all be covered. You are going to love your 9-1-1 center. Supervisors, directors, and line staff should consider attending together.
For More information click here

Enhanced Police Dispatching - (September 10, 8:30 am - 4:30 pm)
2026-09-10 08:30 - 16:30
