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BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251016T083000
DTEND;TZID=America/Chicago:20251016T170000
DTSTAMP:20260403T144444
CREATED:20250701T154803Z
LAST-MODIFIED:20250701T155645Z
UID:70209-1760603400-1760634000@www.ghc911training.org
SUMMARY:Reset It\, Before You Regret It - (October 16\, 2025 8:30 am - 5:00 pm)
DESCRIPTION:On Scene First- Tracy Eldridge  \nFor More information click here
URL:https://www.ghc911training.org/event/reset-it-before-you-regret-it/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251021T083000
DTEND;TZID=America/Chicago:20251021T170000
DTSTAMP:20260403T144444
CREATED:20250813T181748Z
LAST-MODIFIED:20250813T181748Z
UID:71680-1761035400-1761066000@www.ghc911training.org
SUMMARY:APCO Cybersecurity Fundamentals for the ECC (October 21\, 2025)
DESCRIPTION:Cybersecurity has become an ever-increasing threat for public safety. Emergency communications centers (ECCs) are a valuable and vulnerable target for bad actors of all types. As a result of their high importance and visibility within the public safety ecosystem\, ECCs have been battling cyberattacks for years. Public safety is at constant risk for many types of cyberattacks. Research indicates that the frequency and intensity of cyberattacks will continue to grow. \nAll ECC employees need to be educated on the types of cyberattacks and related activity that occur daily in the United States. This course provides a basic overview of the critical pieces of information that all ECC employees should know – from surfing the internet to being aware of key indicators in email for possible phishing attempts. This course also provides several resources for creating an Incident Response Plan and what to do if your ECC experiences a cyberattack.\nClick RED Lesson Title below to be taken to APCO link for registration.  \nFor More information click here
URL:https://www.ghc911training.org/event/apco-cybersecurity-fundamentals-for-the-ecc-october-21-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251023T083000
DTEND;TZID=America/Chicago:20251023T170000
DTSTAMP:20260403T144444
CREATED:20250929T142740Z
LAST-MODIFIED:20251001T143901Z
UID:71845-1761208200-1761238800@www.ghc911training.org
SUMMARY:HEC 9-1-1 Equipment Course (October 23\, 2025)
DESCRIPTION:HEC personnel only.  \nFor More information click here
URL:https://www.ghc911training.org/event/hec-9-1-1-equipment-course-october-9-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251028T083000
DTEND;TZID=America/Chicago:20251029T170000
DTSTAMP:20260403T144444
CREATED:20250423T154334Z
LAST-MODIFIED:20250813T182043Z
UID:67820-1761640200-1761757200@www.ghc911training.org
SUMMARY:9-1-1 Homicide Is The Caller The Killer (October 28-29\, 2025)
DESCRIPTION:This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined\, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class. \nThe course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide\, and obtaining valuable information about the offender and the offense from a critical analysis of the taped call. \nFor More information click here
URL:https://www.ghc911training.org/event/9-1-1-homicide-is-the-caller-the-killer/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251103T083000
DTEND;TZID=America/Chicago:20251117T170000
DTSTAMP:20260403T144444
CREATED:20250813T172324Z
LAST-MODIFIED:20250813T172324Z
UID:71664-1762158600-1763398800@www.ghc911training.org
SUMMARY:1080 Basic Telecommunications Licensing Course (November 3-17\, 2025)
DESCRIPTION:The student is required to bring a laptop\, completed DOLCY form\, and hands on valid CPR card.  \nFor More information click here
URL:https://www.ghc911training.org/event/1080-basic-telecommunications-licensing-course-november-3-17-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251111T083000
DTEND;TZID=America/Chicago:20251112T170000
DTSTAMP:20260403T144444
CREATED:20250807T193327Z
LAST-MODIFIED:20250813T174859Z
UID:71636-1762849800-1762966800@www.ghc911training.org
SUMMARY:APCO - Comprehensive Quality - November 11-12\, 2025 (8:30am - 5pm) - (November 11\, 2025 8:30 am - 5:00 pm)
DESCRIPTION:A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.  \nClick the RED LESSON TITLE BELOW to find registration link. Registration for this course is done through the APCO website.  \nFor More information click here
URL:https://www.ghc911training.org/event/apco-comprehensive-quality-november-11-12-2025-830am-5pm/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251201T083000
DTEND;TZID=America/Chicago:20251205T170000
DTSTAMP:20260403T144444
CREATED:20250609T145455Z
LAST-MODIFIED:20250813T181941Z
UID:70050-1764577800-1764954000@www.ghc911training.org
SUMMARY:Call Center Management and Training Certification - (December 1-5\, 2025 8:30 am - 5:00 pm)
DESCRIPTION:The Center Manager Certification Program (CMCP)\, offered by the National Emergency Number Association\, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers\, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management.\nHere’s a more detailed look:\nTarget Audience:\nThe CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors.\nProgram Structure:\nThe program is a 40-hour course that includes both lecture and lab-based education.\nFocus Areas:\nThe CMCP focuses on a wide range of topics encountered daily by managers and supervisors\, including:\nOrganizational Culture and Structure: Defining the center’s culture and designing an effective organizational structure.\nManagement and Leadership: Understanding the difference between management and leadership and building effective teams.\nBusiness and Legal Issues: Addressing legal issues\, financial management\, and procurement processes.\nTraining and Quality Assurance: Implementing training programs and ensuring quality assurance within the center.\nSystems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.  \nFor More information click here
URL:https://www.ghc911training.org/event/call-center-management-and-training-certification-december-1-5-2025-nena-cmcp/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251215T083000
DTEND;TZID=America/Chicago:20251215T163000
DTSTAMP:20260403T144444
CREATED:20251202T220050Z
LAST-MODIFIED:20251202T220234Z
UID:72398-1765787400-1765816200@www.ghc911training.org
SUMMARY:HEC 9-1-1 Equipment Course (December 15\, 2025)
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/hec-9-1-1-equipment-course-december-15-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20251217T083000
DTEND;TZID=America/Chicago:20251217T160000
DTSTAMP:20260403T144444
CREATED:20251001T151219Z
LAST-MODIFIED:20251002T155026Z
UID:71861-1765960200-1765987200@www.ghc911training.org
SUMMARY:Wellness Wednesday (December 17\, 2025)
DESCRIPTION:Join GHC 9-1-1 for Wellness\nWednesdays\, an initiative aimed at\nconnecting you with fun interactive\nmental health and wellness group.\nLearn ways to cope with anxiety and\nstress as a 9-1-1 telecommunicator.\nThis program also encourages\nconnections among peers who share\nsimilar experiences and comprehend the\ndemands of the 9-1-1\ntelecommunicator role. \nFor More information click here
URL:https://www.ghc911training.org/event/wellness-wednesday-december-10-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260106T083000
DTEND;TZID=America/Chicago:20260108T163000
DTSTAMP:20260403T144444
CREATED:20251203T180555Z
LAST-MODIFIED:20251203T180555Z
UID:72407-1767688200-1767889800@www.ghc911training.org
SUMMARY:Center Training Officer (CTO) January 6 - 8\, 2026
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/center-training-officer-cto-january-6-8-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260113T090000
DTEND;TZID=America/Chicago:20260113T110000
DTSTAMP:20260403T144444
CREATED:20251229T142607Z
LAST-MODIFIED:20260310T183711Z
UID:72588-1768294800-1768302000@www.ghc911training.org
SUMMARY:FORT BEND AREA- GHC 9-1-1 Features Workshop - (January 13\, 2026 9:00 am - 11:00 am)
DESCRIPTION:We invite all local law enforcement agencies and their 9-1-1 response command staff to join us in learning about—and presenting on—the features and capabilities available through the GHC 9-1-1 system. \nPlease note: \nYou must be logged into your training account to view the register button and enroll in a course. \nIf you do not yet have an account\, click New Userin the top-right corner of the training portal home page to create one.  \nFor More information click here
URL:https://www.ghc911training.org/event/fort-bend-area-ghc-9-1-1-features-workshop/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260204T083000
DTEND;TZID=America/Chicago:20260204T163000
DTSTAMP:20260403T144444
CREATED:20251203T182754Z
LAST-MODIFIED:20260106T204541Z
UID:72412-1770193800-1770222600@www.ghc911training.org
SUMMARY:Wellness Wednesday (February 4\, 2026)
DESCRIPTION:Join GHC 9-1-1 for Wellness\nWednesdays\, an initiative aimed at\nconnecting you with fun interactive\nmental health and wellness group.\nLearn ways to cope with anxiety and\nstress as a 9-1-1 telecommunicator.\nThis program also encourages\nconnections among peers who share\nsimilar experiences and comprehend the\ndemands of the 9-1-1\ntelecommunicator role. \nFor More information click here
URL:https://www.ghc911training.org/event/wellness-wednesday-january-28-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260211T083000
DTEND;TZID=America/Chicago:20260211T173000
DTSTAMP:20260403T144444
CREATED:20251006T200341Z
LAST-MODIFIED:20251007T161906Z
UID:71883-1770798600-1770831000@www.ghc911training.org
SUMMARY:APCO - Cybersecurity Fundamentals for the ECC February 11\, 2026 - (February 11\, 2026 8:30 am - 5:30 pm)
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/apco-cybersecurity-fundamentals-for-the-ecc-february-11-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260217T083000
DTEND;TZID=America/Chicago:20260217T163000
DTSTAMP:20260403T144444
CREATED:20250903T182256Z
LAST-MODIFIED:20250903T185104Z
UID:71776-1771317000-1771345800@www.ghc911training.org
SUMMARY:A Victim's Plea; a 9-1-1 Call for Excellence (February 17\, 2026 8:30 am - 4:30 pm)
DESCRIPTION:The foundation was born out of the tragic kidnapping\, rape and murder of Denise Lee in North Port\, Florida in 2008. Despite 5 calls made to 9-1-1 that day\, including a 9-minute call from a bystander witnessing her abduction in the car next to her\, Denise was not rescued before her murder. Denise’s husband Nathan had made it his life’s work to honor his courageous wife by promoting better training\, standardized protocols\, and technological advances for 9-1-1  so that it  meets expectations of all citizens. Determined not to have Denise die in vain\, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. It is hoped that the public awareness and disgust of these tragedies\, if channeled and focused in a responsible way\, will led to legislative changes in funding\, training\, certification\, and technology.  \nFor More information click here
URL:https://www.ghc911training.org/event/a-victims-plea-a-9-1-1-call-for-excellence-february-17-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260223T083000
DTEND;TZID=America/Chicago:20260223T163000
DTSTAMP:20260403T144444
CREATED:20260216T140205Z
LAST-MODIFIED:20260216T140245Z
UID:72876-1771835400-1771864200@www.ghc911training.org
SUMMARY:Municipality 9-1-1 Course
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/municipality-9-1-1-course/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260225T083000
DTEND;TZID=America/Chicago:20260225T163000
DTSTAMP:20260403T144444
CREATED:20260216T140532Z
LAST-MODIFIED:20260216T140609Z
UID:72884-1772008200-1772037000@www.ghc911training.org
SUMMARY:HEC 9-1-1 Equipment Course (February 25\, 2026)
DESCRIPTION:HEC personnel only.  \nFor More information click here
URL:https://www.ghc911training.org/event/hec-9-1-1-equipment-course-february-25-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260310T083000
DTEND;TZID=America/Chicago:20260311T170000
DTSTAMP:20260403T144444
CREATED:20260203T160519Z
LAST-MODIFIED:20260203T161111Z
UID:72760-1773131400-1773248400@www.ghc911training.org
SUMMARY:APCO - Comprehensive Quality (March 10 -11\, 2026)
DESCRIPTION:A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization. \nTopics include: \nQuality\nQuality Planning and Methodologies\nStandards and Liability in Quality Programs\nBuilding a Performance Evaluation Program\nFeedback and Coaching\nSurveys and Analysis \nClass lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program\, but also learn how to implement the program within their agency. \nFor More information click here
URL:https://www.ghc911training.org/event/apco-comprehensive-quality-march-10-11-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260310T083000
DTEND;TZID=America/Chicago:20260311T173000
DTSTAMP:20260403T144444
CREATED:20250813T180220Z
LAST-MODIFIED:20260203T153748Z
UID:71675-1773131400-1773250200@www.ghc911training.org
SUMMARY:APCO- Comprehensive Quality Course (March 10-11\, 2026)
DESCRIPTION:A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization. Click RED course lesson title to get link for registration.  \nFor More information click here
URL:https://www.ghc911training.org/event/apco-comprehensive-quality-course-november-11-12-2025/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260407T083000
DTEND;TZID=America/Chicago:20260407T163000
DTSTAMP:20260403T144445
CREATED:20250903T185831Z
LAST-MODIFIED:20250903T185831Z
UID:71782-1775550600-1775579400@www.ghc911training.org
SUMMARY:A Victim's Plea; a 9-1-1 Call for Excellence
DESCRIPTION:The foundation was born out of the tragic kidnapping\, rape\, and murder of Denise Lee in North Port\, Florida in 2008. Despite 5 calls made to 9-1-1 that day\, including a 9-minute call from a bystander witnessing her abduction in the car next to her\, Denise was not rescued before her murder. Denise’s husband Nathan made it his life’s work to honor his courageous wife by promoting better training\, standardized protocols\, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain\, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. it is hoped that the public awareness and disgust of these tragedies\, if channeled and focused in a responsible way\, will be lead to legislative changes in funding\, training\, certification\, and technology.  \nFor More information click here
URL:https://www.ghc911training.org/event/a-victims-plea-a-9-1-1-call-for-excellence/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260408T083000
DTEND;TZID=America/Chicago:20260408T160000
DTSTAMP:20260403T144445
CREATED:20260309T204054Z
LAST-MODIFIED:20260311T134954Z
UID:73013-1775637000-1775664000@www.ghc911training.org
SUMMARY:Wellness Wednesday - April 8\, 2026
DESCRIPTION:Join GHC 9-1-1 for Wellness\nWednesdays\, an initiative aimed at\nconnecting you with fun interactive\nmental health and wellness group.\nLearn ways to cope with Burn out Behind the Headset\nas a 9-1-1 telecommunicator.\nThis program also encourages\nconnections among peers who share\nsimilar experiences and comprehend the\ndemands of the 9-1-1\ntelecommunicator role. \nFor More information click here
URL:https://www.ghc911training.org/event/wellness-wednesday-april-8-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260413T083000
DTEND;TZID=America/Chicago:20260415T173000
DTSTAMP:20260403T144445
CREATED:20251111T182606Z
LAST-MODIFIED:20251111T182606Z
UID:72280-1776069000-1776274200@www.ghc911training.org
SUMMARY:IAED EMD April 13-15\, 2026
DESCRIPTION:For More information click here
URL:https://www.ghc911training.org/event/iaed-emd-april-13-15-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260416T083000
DTEND;TZID=America/Chicago:20260417T173000
DTSTAMP:20260403T144445
CREATED:20251111T193621Z
LAST-MODIFIED:20251111T193906Z
UID:72285-1776328200-1776447000@www.ghc911training.org
SUMMARY:IAED EFD April 16-17\, 2026 - (April 16\, 2026 8:30 am - 5:30 pm)
DESCRIPTION:https://learn.prioritydispatch.net/academy/my_learning/dashboard  \nFor More information click here
URL:https://www.ghc911training.org/event/iaed-efd-april-16-17-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260427T083000
DTEND;TZID=America/Chicago:20260512T120000
DTSTAMP:20260403T144445
CREATED:20260216T141943Z
LAST-MODIFIED:20260309T170101Z
UID:72891-1777278600-1778587200@www.ghc911training.org
SUMMARY:1080 Basic Telecommunications Licensing Course (April 27-May 12\, 2026)
DESCRIPTION:The student is required to bring a laptop\, completed DOLCY form\, and hands on valid CPR card.\nThe student will also need a laptop that can access the internet.  \nFor More information click here
URL:https://www.ghc911training.org/event/1080-basic-telecommunications-licensing-course-april-27-may-12-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260514T083000
DTEND;TZID=America/Chicago:20260514T163000
DTSTAMP:20260403T144445
CREATED:20251203T194612Z
LAST-MODIFIED:20260317T203201Z
UID:72418-1778747400-1778776200@www.ghc911training.org
SUMMARY:Enhanced Police Dispatching - (May 14\, 2026 8:30 am - 4:30 pm)
DESCRIPTION:This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years.  Click here to learn more. \nFor More information click here
URL:https://www.ghc911training.org/event/enhanced-police-dispatching/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260609T083000
DTEND;TZID=America/Chicago:20260609T163000
DTSTAMP:20260403T144445
CREATED:20260317T200920Z
LAST-MODIFIED:20260317T200951Z
UID:73140-1780993800-1781022600@www.ghc911training.org
SUMMARY:APCO Active Shooter Course (June 9\, 2026)
DESCRIPTION:Active shooter incidents are high-risk\, high-stakes events that\, without warning\, can cause devastating consequences in just a few brief moments. For all facets of public safety\, including communications\, there are a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls. \nThese types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continue to grow more complex. As with any other type of emergency situation\, the telecommunicator plays a vital role in the response to active shooter incidents. \nTelecommunicators need to be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course looks at the role of the telecommunicator through all stages of an active shooter incident. \nThis course is built on the experiences of frontline telecommunicators who have worked active shooter incidents. Upon their recommendation\, the course is structured along the arc of events that happen before\, during and after an active shooter incident. The goal of the course is to educate telecommunicators about the intricate issues and challenges posed by active shooter incidents\, including preparedness for an incident\, response to an incident and the role the telecommunicator plays following an incident. \nFor More information click here
URL:https://www.ghc911training.org/event/apco-active-shooter-course-june-9-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260609T083000
DTEND;TZID=America/Chicago:20260609T163000
DTSTAMP:20260403T144445
CREATED:20260317T201437Z
LAST-MODIFIED:20260317T201711Z
UID:73149-1780993800-1781022600@www.ghc911training.org
SUMMARY:APCO Active Shooter Course (June 9\, 2026)
DESCRIPTION:THE STUDENT MUST REGISTER THROUGH APCO TO ATTEND THIS COURSE- GHC CAN NOT REGISTER THE STUDENT FOR THE COURSE \nActive shooter incidents are high-risk\, high-stakes events that\, without warning\, can cause devastating consequences in just a few brief moments. For all facets of public safety\, including communications\, there are a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls. \nThese types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continue to grow more complex. As with any other type of emergency situation\, the telecommunicator plays a vital role in the response to active shooter incidents. \nTelecommunicators need to be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course looks at the role of the telecommunicator through all stages of an active shooter incident. \nThis course is built on the experiences of frontline telecommunicators who have worked active shooter incidents. Upon their recommendation\, the course is structured along the arc of events that happen before\, during and after an active shooter incident. The goal of the course is to educate telecommunicators about the intricate issues and challenges posed by active shooter incidents\, including preparedness for an incident\, response to an incident and the role the telecommunicator plays following an incident. \nFor More information click here
URL:https://www.ghc911training.org/event/apco-active-shooter-course-june-9-2026-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260707T083000
DTEND;TZID=America/Chicago:20260707T163000
DTSTAMP:20260403T144445
CREATED:20260317T202145Z
LAST-MODIFIED:20260317T202214Z
UID:73167-1783413000-1783441800@www.ghc911training.org
SUMMARY:Healthy Center 9-1-1 (July 7\, 2026)
DESCRIPTION:HC911\, created by HeroLight Training Founder Tracy Ertl\, is a step-by-step guide to total 911 center rejuvenation. Controlling negativity & lifting morale within the agency leads to healthy retention\, recruitment\, longevity & staff happiness. Attendees will learn the 4 HeroLight Steps to achieving this dynamic culture shift. Physical & mental health strategies\, camaraderie-building activities; & critically necessary information on diversity and generational communication techniques will all be covered. You are going to love your 9-1-1 center. Supervisors\, directors\, and line staff should consider attending together.  \nFor More information click here
URL:https://www.ghc911training.org/event/healthy-center-9-1-1-july-7-2026/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20260910T083000
DTEND;TZID=America/Chicago:20260910T163000
DTSTAMP:20260403T144445
CREATED:20260317T201838Z
LAST-MODIFIED:20260317T203137Z
UID:73159-1789029000-1789057800@www.ghc911training.org
SUMMARY:Enhanced Police Dispatching - (September 10\, 8:30 am - 4:30 pm)
DESCRIPTION:This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years.  Click here to learn more. \nFor More information click here
URL:https://www.ghc911training.org/event/enhanced-police-dispatching-september-10-830-am-430-pm/
END:VEVENT
END:VCALENDAR