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UID:74123-1792657800-1792690200@www.ghc911training.org
SUMMARY:The Caregivers Compass; Navigating Critical Incident Stress\, Trauma and Burnout
DESCRIPTION:This essential course for 911 dispatchers is designed to address the\nunique challenges faced by our ‘first’ first responders. Participants\nwill explore the dynamics of critical incident stress\, vicarious trauma\,\nand burnout\, gaining valuable insights into their causes and effects.\nThrough interactive sessions and practical exercises\, this course\nprovides tools and strategies to build resilience\, promote mental\nhealth\, and sustain well-being. Participants will learn to recognize\nearly signs of stress and trauma\, implement effective coping\nmechanisms\, and develop a supportive network among peers.\nEmphasis will be placed on self-care practices and organizational\nsupport systems to foster a healthy work-life balance. By the end of\nthe course\, dispatchers will be better equipped to manage the\nemotional toll of their work\, ensuring they can continue to provide\nvital services to their communities with clarity and compassion.\nCourse taught by The Healthy Dispatcher \nFor More information click here
URL:https://www.ghc911training.org/event/the-caregivers-compass-navigating-critical-incident-stress-trauma-and-burnout/
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UID:74277-1796113800-1796315400@www.ghc911training.org
SUMMARY:9-1-1 Call Center Supervisor Program NENA
DESCRIPTION:This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated\, refreshed skills that will further their careers. \nUsing a combination of lecture and practical exercises\, students will learn the supervisor’s role in HR\, tools to get organized\, how to effectively make the transition from line-level to supervisor\, how to build and lead a team\, supervisor-specific communications\, conflict resolution\, performance evaluations\, stress management techniques\, and many other skills\, and tips for their toolbox. \nThis is a 3-day course. \nIn order to fully participate in daily assignments and activities\, students should bring a laptop. \nThere are no re-certification requirements for this course.  \nContinuing Education Credits \n3 points \nIAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/what-we-do/certification. \nFor More information click here
URL:https://www.ghc911training.org/event/9-1-1-call-center-supervisor-program-nena/
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