ghc911training Site

Healthy Center 9-1-1 (July 7, 2026)
2026-07-07 08:30 - 16:30 (America/Chicago)
HC911, created by HeroLight Training Founder Tracy Ertl, is a step-by-step guide to total 911 center rejuvenation. Controlling negativity & lifting morale within the agency leads to healthy retention, recruitment, longevity & staff happiness. Attendees will learn the 4 HeroLight Steps to achieving this dynamic culture shift. Physical & mental health strategies, camaraderie-building activities; & critically necessary information on diversity and generational communication techniques will all be covered. You are going to love your 9-1-1 center. Supervisors, directors, and line staff should consider attending together.
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Enhanced Police Dispatching - (September 10, 8:30 am - 4:30 pm)
2026-09-10 08:30 - 16:30
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.
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