The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management.
Here’s a more detailed look:
Target Audience:
The CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors.
Program Structure:
The program is a 40-hour course that includes both lecture and lab-based education.
Focus Areas:
The CMCP focuses on a wide range of topics encountered daily by managers and supervisors, including:
Organizational Culture and Structure: Defining the center’s culture and designing an effective organizational structure.
Management and Leadership: Understanding the difference between management and leadership and building effective teams.
Business and Legal Issues: Addressing legal issues, financial management, and procurement processes.
Training and Quality Assurance: Implementing training programs and ensuring quality assurance within the center.
Systems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.

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