Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas? Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams. The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools, techniques, tactics, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.
Lesson
9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
This is a 6 month program. Students must commit to all 6 sessions in order to receive credit.
The 9-1-1 Supervisor Leadership Academy Topics Include:
Understanding Fear and Resistance
Improving Emotional Intelligence
Turbocharging Your Time in a World of Distractions
Organizational Culture: The Key to Your Comm Center’s Success
Fundamentals of Communication and Managing Conflict
And much more…
This program is open to ANY emergency telecommunications professional: from sheriffs, police, university police, hospital police, fire, EMS, and any other emergency dispatch-related entity. It is encouraged that Leadership Teams attend as a group.