In this full-day course, students are exposed to a riveting, emotional roller coaster of critical 9-1-1 failures that occurred the night Denise was kidnapped, raped and murdered. Nathan Lee, founder and President of the Denise Amber Lee Foundation, and a 9-1-1 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center.

Lunch will be provided.