NENA’s Center Training Officer (CTO) program is a 3-day, student-centered course, which provides attendees the skills to develop a training strategy focused on trainee success in a learn-by-doing environment. This course leads to higher telecommunicator performance and retention by providing attendees with the ability to teach to their trainee’s strength and learning modalities and to solidity a training program’s structure and integrity. Students in the course will be challenged in hands-on learning activities to enhance application of Adult Learning Concepts, Leveraging the Value of a CTO Mission Statement, Mitigate Liability, and embrace their role as a Leader and Coach with knowledge and skill by applying proven coaching models.