HC911, created by HeroLight Training Founder Tracy Ertl, is a step-by-step guide to total 911 center rejuvenation. Controlling negativity & lifting morale within the agency leads to healthy retention, recruitment, longevity & staff happiness. Attendees will learn the 4 HeroLight Steps to achieving this dynamic culture shift. Physical & mental health strategies, camaraderie-building activities; & critically necessary information on diversity and generational communication techniques will all be covered. You are going to love your 9-1-1 center. Supervisors, directors, and line staff should consider attending together.