On the night of October 1, 2017, the Combined Communications Center of Las Vegas faced one of the most challenging moments in emergency response history when a gunman opened fire on the Route 91 Harvest Music Festival. With over 22,000 attendees in the direct line of fire, 9-1-1 call-takers, dispatchers, and first responders were overwhelmed with reports of gunfire, mass casualties, and chaos. This event underscored the critical need for preparedness, effective communication, and emotional resilience in emergency response. This engaging and interactive training session will provide participants with an in-depth analysis of the Las Vegas mass shooting response, incorporating firsthand accounts, case studies, and scenario-based learning. Designed for emergency communications professionals, law enforcement, fire, and EMS personnel, this course will explore best practices in crisis management, high-volume call handling, and mental health resilience. Participants will leave with actionable strategies to enhance preparedness, response, and recovery in large-scale critical incidents.
Lesson
Lessons Learned from an Active Shooter
Course Objectives
1. Understanding Active Assailant Incidents
Participants will gain a comprehensive understanding of active shooter incidents by examining their defining characteristics, motivations, and historical patterns. The course will explore the key differences between active shooter and active assailant scenarios, as well as mass casualty events, helping attendees better recognize and respond to evolving threats. Additionally, participants will learn about the Active Shooter Hostile Event Response (ASHER-P) framework and NFPA 3000 standards, ensuring they are equipped with the latest industry guidelines and best practices.
2. Operational Response and Crisis Management
Through an in-depth analysis of the Las Vegas shooting, participants will explore the challenges of managing an overwhelming influx of emergency calls, maintaining radio discipline, and leveraging CAD systems for situational awareness. The session will cover strategies for prioritizing and verifying information in real time, while addressing the operational complexities of coordinating multiple agencies in a rapidly evolving crisis. By evaluating the lessons learned from this large-scale event, attendees will be better prepared to manage high-pressure incidents in their own agencies.
3. Caller and Responder Communication Strategies
Effective communication is critical in any crisis, and this course will focus on best practices for guiding callers during active assailant incidents. Participants will learn techniques for keeping callers calm, gathering critical information, and applying the “Run, Hide, Fight” principles to maximize safety. Additionally, the course will cover strategies for managing widespread misinformation, coordinating with field responders, and maintaining controlled, efficient information flow to support effective decision-making.
4. Resilience and Mental Health in Emergency Response
Recognizing the emotional toll of mass casualty incidents, this session will address the psychological impact these events have on emergency call-takers, dispatchers, and first responders. Participants will learn about the signs of stress, compassion fatigue, and burnout, as well as strategies to build personal and team resilience. The course will provide practical tools for stress management, emotional recovery, and long-term well-being, ensuring that responders are equipped to handle the psychological challenges of their roles.
5. Preparedness and Reality-Based Training
Preparation is key to effective crisis response, and this session will focus on assessing current training programs and identifying gaps in readiness. Participants will explore reality-based training techniques designed to enhance decision-making, teamwork, and adaptability under pressure. The course will include hands-on scenario-based exercises that simulate real-world active assailant incidents, allowing attendees to apply their knowledge in a controlled but immersive environment. These exercises will reinforce key principles and provide participants with the confidence and skills needed to respond effectively in high-stakes situations.
Join us for this vital training opportunity to refine your skills, gain critical insights, and ensure you are prepared for the unpredictable challenges of today’s threat landscape. (8 Hours)