Whether you’re a novice or a seasoned call-taker, this session is designed to
reinvigorate your approach. We begin with a brief mental health check-in and then
embark on a journey to boost confidence and refine skills. This class focuses on
preventing subpar call handling and identifying potential areas of liability. If you’re
seeking a customer service reset and insights on TTY, EMD refresh, social media do’s
and don’ts, and valuable free tools to enhance your performance, this class is tailored
for you!