This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious trauma, and burnout, gaining valuable insights into their causes and effects. Through interactive sessions and practical exercises, this course provides tools and strategies to build resilience, promote mental health, and sustain well-being. Participants will learn to recognize early signs of stress and trauma, implement effective coping mechanisms, and develop a supportive network among peers. Emphasis will be placed on self-care practices and organizational support systems to foster a healthy work-life balance. By the end of the course, dispatchers will be better equipped to manage the emotional toll of their work, ensuring they can continue to provide vital services to their communities with clarity and compassion. Course taught by The Healthy Dispatcher