This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated, refreshed skills that will further their careers.

Using a combination of lecture and practical exercises, students will learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills, and tips for their toolbox.

This is a 3-day course.

In order to fully participate in daily assignments and activities, students should bring a laptop.

There are no re-certification requirements for this course.

Continuing Education Credits

3 points

IAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/what-we-do/certification.

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