Course Category: Personal & Professional Growth
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9-1-1 Call Center Supervisor Program NENA - (December 1, 2026 8:30 am - December 3, 2026 4:30 pm)
- 9-1-1 Call Center Supervisor NENA Course - $60.00
This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated, refreshed skills that will further their careers. Using a combination of lecture and practical exercises, students will learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills, and tips for their toolbox. This is a 3-day course. In order to fully participate in daily assignments and activities, students should bring a laptop. There are no re-certification requirements for this course. Continuing Education Credits 3 points IAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/what-we-do/certification.
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RESPOND Training For Telecommunicators Caruth Police Institute - (September 15, 2026 8:30 am - September 16, 2026 4:30 pm)
- RESPOND Course - $40.00
This course is designed to meet the legislative mandate established by TCOLE Rule 221.12 in accordance with Chapter 1701 of Texas Occupations Code. This course meets the training requirements to be eligible for the Mental Health Telecommunicator proficiency established by TCOLE as of June 1, 2026.
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The Caregivers Compass; Navigating Critical Incident Stress, Trauma and Burnout
- The Caregivers Compass; Navigating Critical Incident Stress, Trauma and Burnout - $20.00
This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious trauma, and burnout, gaining valuable insights into their causes and effects. Through interactive sessions and practical exercises, this course provides tools and strategies to build resilience, promote mental health, and sustain well-being. Participants will learn to recognize early signs of stress and trauma, implement effective coping mechanisms, and develop a supportive network among peers. Emphasis will be placed on self-care practices and organizational support systems to foster a healthy work-life balance. By the end of the course, dispatchers will be better equipped to manage the emotional toll of their work, ensuring they can continue to provide vital services to their communities with clarity and compassion. Course taught by The Healthy Dispatcher
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Wellness Wednesday - August 19, 2026 - (August 19, 2026 8:30 am - 4:00 pm)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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Leading Without Rank: The Emerging Leader
- Leading Without Rank: The Emerging Leader - $20.00
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CPR Recertification Instructor Course (June 24, 2026)
This course is for current AHA CPR Instructors only.
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Enhanced Police Dispatching - (September 10, 8:30 am - 4:30 pm)
- Enhanced Police Dispatching Sept 10 2026 - $20.00
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.
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Wellness Wednesday - April 8, 2026
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with Burn out Behind the Headset as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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Wellness Wednesday (February 4, 2026)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.