Course Category: Upcoming Training Courses
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HEC 9-1-1 Equipment Course (December 15, 2025)
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IAED EFD April 16-17, 2026 - (April 16, 2026 8:30 am - 5:30 pm)
https://learn.prioritydispatch.net/academy/my_learning/dashboard
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IAED EMD April 13-15, 2026 - (April 13, 2026 8:30 am - 5:30 pm)
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APCO - Cybersecurity Fundamentals for the ECC February 11, 2026 - (February 11, 2026 8:30 am - 5:30 pm)
- APCO Cybersecurity Fundamentals for the ECC - $20.00
Cybersecurity has become an ever-increasing threat for public safety. Emergency communications centers (ECCs) are a valuable and vulnerable target for bad actors of all types. As a result of their high importance and visibility within the public safety ecosystem, ECCs have been battling cyberattacks for years. Public safety is at constant risk for many types of cyberattacks. Research indicates that the frequency and intensity of cyberattacks will continue to grow. All ECC employees need to be educated on the types of cyberattacks and related activity that occur daily in the United States. This course provides a basic overview of the...
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Wellness Wednesday (December 17, 2025)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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A Victim's Plea; a 9-1-1 Call for Excellence - (April 7, 2026 8:30 am - 4:30 pm)
- - $20.00
- A Victim's Plea; A 9-1-1 Call for Excellence - $20.00
The foundation was born out of the tragic kidnapping, rape, and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise's husband Nathan made it his life's work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. it is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will be lead to legislative changes in funding, training, certification, and technology.
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A Victim's Plea; a 9-1-1 Call for Excellence (February 17, 2026 8:30 am - 4:30 pm)
- - $20.00
- A Victim's Plea; A 9-1-1 Call for Excellence - $20.00
The foundation was born out of the tragic kidnapping, rape and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise's husband Nathan had made it his life's work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. It is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will led to legislative changes in funding, training, certification, and technology.
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APCO- Comprehensive Quality Course (March 10-11, 2026)
- APCO Quality - $40.00
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization. Click RED course lesson title to get link for registration.
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Wellness Wednesday (October 1, 2025)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role. This session will focus on trauma, symptoms, and how to manage and heal.
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9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
- Leadership Academy - $100.00
Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas? Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams. The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools, techniques, tactics, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.