Course Category: Upcoming Training Courses
-
9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
- Leadership Academy - $100.00
Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas? Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams. The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools, techniques, tactics, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.
-
Call Center Management and Training Certification - (December 1, 2025 8:30 am - 5:00 pm)
- CMCP December 2025 - $100.00
The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management. Here's a more detailed look: Target Audience: The CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors. Program Structure: The program is a 40-hour course that includes both lecture and lab-based education. Focus Areas: The CMCP focuses on a wide range of topics encountered daily by managers and supervisors, including: Organizational Culture and Structure: Defining the center's culture and designing an effective organizational structure. Management and Leadership: Understanding the difference between management and leadership and building effective teams. Business and Legal Issues: Addressing legal issues, financial management, and procurement processes. Training and Quality Assurance: Implementing training programs and ensuring quality assurance within the center. Systems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.
-
Municipality 9-1-1 Equipment Course (July 2, 2025)
-
Wellness Wednesday (July 30, 2025)
This session will focus on fellowship, understanding trauma and its symptoms, and effective strategies for managing and healing. We’ve received incredible feedback from past sessions, with participants expressing meaningful growth and strong engagement. We hope you’ll join us for another impactful day. Lunch will be provided.
-
Basic TCOLE Instructor
- Basic Instructor July - $100.00
This course is being taught by Texas Police Trainers
-
9-1-1 Homicide Is The Caller The Killer
- Is The Caller The Killer - $20.00
This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class. The course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide, and obtaining valuable information about the offender and the offense from a critical analysis of the taped call.
-
Handling Despondent or Suicidal Callers
- Suicidal Callers- sept - $20.00
Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.
-
Wellness Wednesday
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
-
Building Your Peer Support Team
- Building YOUR Peer Support Team - $20.00
For too long in too many 911 centers, peer support has been a service provided by someone else out of sheer necessity. Police, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center, regardless of your budget or experience. Regardless of where you are, in-house peer support is within your reach! This class is taught by The Healthy Dispatcher.
-
Sharing the Road: Empowering Direct Reports
- Empowering Direct Reports - $20.00
For any leader in a 911 center, employee buy-in is absolutely key. Getting employees on board and excited about policy and procedure ensures that they will come to work with a true sense of ownership and internal motivation that can fundamentally change the atmosphere. To get your people on board, though, they must first be empowered – truly empowered — to help shape the direction of your workplace. In this class, we’ll dig into proven methods that leaders can use to share the road with their people in real, tangible ways. The results can change everything. Taught by The Healthy Dispatcher