Course Category: Upcoming Training Courses
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Call Center Management and Training Certification - (December 1-5, 2025 8:30 am - 5:00 pm)
- CMCP December 2025 - $100.00
The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management. Here's a more detailed look: Target Audience: The CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors. Program Structure: The program is a 40-hour course that includes both lecture and lab-based education. Focus Areas: The CMCP focuses on a wide range of topics encountered daily by managers and supervisors, including: Organizational Culture and Structure: Defining the center's culture and designing an effective organizational structure. Management and Leadership: Understanding the difference between management and leadership and building effective teams. Business and Legal Issues: Addressing legal issues, financial management, and procurement processes. Training and Quality Assurance: Implementing training programs and ensuring quality assurance within the center. Systems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.
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Municipality Smart Transcription
- Smart Transcript - $50,000.00
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HCSO Smart Transcription
- Smart Transcript - $50,000.00
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HEC Smart Transcription
- Smart Transcript - $50,000.00