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This course offers an introduction to adult education, focusing on the unique needs and characteristics of adult learners. Participants will develop essential skills for becoming effective trainers, with an emphasis on understanding the specific requirements of teaching adults. The course also covers strategies for improving intergenerational interactions, as well as key aspects of training evaluation, documentation, and the liabilities associated with training within a communications center setting.For More information click here

This course is a Joe Serio course. For More information click here

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Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role. For More information click here

Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.For More information click here

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GHC 9-1-1 Municipalities Only. For More information click here

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On the night of October 1, 2017, the Combined Communications Center of Las Vegas faced one of the most challenging moments in emergency response history when a gunman opened fire on the Route 91 Harvest Music Festival. With over 22,000 attendees in the direct line of fire, 9-1-1 call-takers, dispatchers, and first responders were overwhelmed with reports of gunfire, mass casualties, and chaos. This event underscored the critical need for preparedness, effective communication, and emotional resilience in emergency response. This engaging and interactive training session will provide participants with an in-depth analysis of the Las Vegas mass shooting response, incorporating...

For too long in too many 911 centers, peer support has been a service provided by someone else out of sheer necessity. Police, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center, regardless of your budget or experience. Regardless of where...

This course is being taught by Texas Police Trainers For More information click here