GHC 9-1-1 Municipalities Only. For More information click here

On the night of October 1, 2017, the Combined Communications Center of Las Vegas faced one of the most challenging moments in emergency response history when a gunman opened fire on the Route 91 Harvest Music Festival. With over 22,000 attendees in the direct line of fire, 9-1-1 call-takers, dispatchers, and first responders were overwhelmed with reports of gunfire, mass casualties, and chaos. This event underscored the critical need for preparedness, effective communication, and emotional resilience in emergency response. This engaging and interactive training session will provide participants with an in-depth analysis of the Las Vegas mass shooting response, incorporating...

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For too long in too many 911 centers, peer support has been a service provided by someone else out of sheer necessity. Police, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center, regardless of your budget or experience. Regardless of where...

This course is being taught by Texas Police Trainers For More information click here

This session will focus on fellowship, understanding trauma and its symptoms, and effective strategies for managing and healing. We’ve received incredible feedback from past sessions, with participants expressing meaningful growth and strong engagement. We hope you’ll join us for another impactful day. Lunch will be provided. For More information click here

For any leader in a 911 center, employee buy-in is absolutely key. Getting employees on board and excited about policy and procedure ensures that they will come to work with a true sense of ownership and internal motivation that can fundamentally change the atmosphere. To get your people on board, though, they must first be empowered – truly empowered — to help shape the direction of your workplace. In this class, we’ll dig into proven methods that leaders can use to share the road with their people in real, tangible ways. The results can change everything. Taught by The Healthy...

Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.For More information click here

Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas? Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams. The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving...