For any leader in a 911 center, employee buy-in is absolutely key. Getting employees on board and excited about policy and procedure ensures that they will come to work with a true sense of ownership and internal motivation that can fundamentally change the atmosphere. To get your people on board, though, they must first be empowered – truly empowered — to help shape the direction of your workplace. In this class, we’ll dig into proven methods that leaders can use to share the road with their people in real, tangible ways. The results can change everything. Taught by The Healthy...

Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.For More information click here

Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas? Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams. The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving...

This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class. The course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide, and obtaining valuable...

The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management. Here's a more detailed look: Target Audience: The CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors. Program Structure: The program is a 40-hour course that includes both lecture...