This course is for current AHA CPR Instructors only. For More information click here

AHA Certified instructors only. For More information click here

This is for municipalities only. For More information click here

HC911, created by HeroLight Training Founder Tracy Ertl, is a step-by-step guide to total 911 center rejuvenation. Controlling negativity & lifting morale within the agency leads to healthy retention, recruitment, longevity & staff happiness. Attendees will learn the 4 HeroLight Steps to achieving this dynamic culture shift. Physical & mental health strategies, camaraderie-building activities; & critically necessary information on diversity and generational communication techniques will all be covered. You are going to love your 9-1-1 center. Supervisors, directors, and line staff should consider attending together. For More information click here

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Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role. For More information click here

This course is for HEC personnel only. For More information click here

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.For More information click here

This course is designed to meet the legislative mandate established by TCOLE Rule 221.12 in accordance with Chapter 1701 of Texas Occupations Code. This course meets the training requirements to be eligible for the Mental Health Telecommunicator proficiency established by TCOLE as of June 1, 2026.For More information click here

This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious trauma, and burnout, gaining valuable insights into their causes and effects. Through interactive sessions and practical exercises, this course provides tools and strategies to build resilience, promote mental health, and sustain well-being. Participants will learn to recognize early signs of stress and trauma, implement effective coping mechanisms, and develop a supportive network among peers. Emphasis will be placed on self-care practices and organizational support systems to foster a healthy work-life balance....