Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.For More information click here

This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class. The course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide, and obtaining valuable...