Course Category: Personal & Professional Growth
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Reset It, Before You Regret It - (October 16, 2025 8:30 am - 5:00 pm)
- Reset It - $20.00
On Scene First- Tracy Eldridge
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9-1-1 Homicide Is The Caller The Killer (October 28-29, 2025)
- Is The Caller The Killer - $20.00
- 9-1-1 Homicide Is The Caller The Killer - $20.00
This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class. The course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide, and obtaining valuable information about the offender and the offense from a critical analysis of the taped call.
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1080 Basic Telecommunications Licensing Course (November 3-17, 2025)
- 1080 November Course - $150.00
The student is required to bring a laptop, completed DOLCY form, and hands on valid CPR card.
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Call Center Management and Training Certification - (December 1-5, 2025 8:30 am - 5:00 pm)
- CMCP December 2025 - $100.00
The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association, is a 40-hour course designed to equip Public Safety Answering Point (PSAP) and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agencies. This program is particularly valuable for newly-hired or promoted managers, as well as seasoned professionals looking to enhance their core competencies in emergency communications center management. Here's a more detailed look: Target Audience: The CMCP is geared towards current and aspiring PSAP and 9-1-1 Authority managers and supervisors. Program Structure: The program is a 40-hour course that includes both lecture and lab-based education. Focus Areas: The CMCP focuses on a wide range of topics encountered daily by managers and supervisors, including: Organizational Culture and Structure: Defining the center's culture and designing an effective organizational structure. Management and Leadership: Understanding the difference between management and leadership and building effective teams. Business and Legal Issues: Addressing legal issues, financial management, and procurement processes. Training and Quality Assurance: Implementing training programs and ensuring quality assurance within the center. Systems and Technologies: Understanding the systems and technologies used in 9-1-1 centers.
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Wellness Wednesday (December 17, 2025)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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A Victim's Plea; a 9-1-1 Call for Excellence (February 17, 2026 8:30 am - 4:30 pm)
- - $20.00
- A Victim's Plea; A 9-1-1 Call for Excellence - $20.00
The foundation was born out of the tragic kidnapping, rape and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise's husband Nathan had made it his life's work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. It is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will led to legislative changes in funding, training, certification, and technology.
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APCO- Comprehensive Quality Course (March 10-11, 2026)
- APCO Quality - $40.00
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization. Click RED course lesson title to get link for registration.
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A Victim's Plea; a 9-1-1 Call for Excellence - (April 7, 2026 8:30 am - 4:30 pm)
- - $20.00
- A Victim's Plea; A 9-1-1 Call for Excellence - $20.00
The foundation was born out of the tragic kidnapping, rape, and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise's husband Nathan made it his life's work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. it is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will be lead to legislative changes in funding, training, certification, and technology.