Course Category: Personal & Professional Growth
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A Victim's Plea; a 9-1-1 Call for Excellence - (April 7, 2026 8:30 am - 4:30 pm)
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- A Victim's Plea; A 9-1-1 Call for Excellence - $20.00
The foundation was born out of the tragic kidnapping, rape, and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise's husband Nathan made it his life's work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. it is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will be lead to legislative changes in funding, training, certification, and technology.
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Wellness Wednesday - April 8, 2026
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with Burn out Behind the Headset as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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1080 Basic Telecommunications Licensing Course (April 27-May 12, 2026)
The student is required to bring a laptop, completed DOLCY form, and hands on valid CPR card. The student will also need a laptop that can access the internet.
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Enhanced Police Dispatching - (May 14, 2026 8:30 am - 4:30 pm)
- Enhanced Police Dispatching - $20.00
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.
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APCO Active Shooter Course (June 9, 2026)
THE STUDENT MUST REGISTER THROUGH APCO TO ATTEND THIS COURSE- GHC CAN NOT REGISTER THE STUDENT FOR THE COURSE Active shooter incidents are high-risk, high-stakes events that, without warning, can cause devastating consequences in just a few brief moments. For all facets of public safety, including communications, there are a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls. These types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continue to grow more complex. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents. Telecommunicators need to be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course looks at the role of the telecommunicator through all stages of an active shooter incident. This course is built on the experiences of frontline telecommunicators who have worked active shooter incidents. Upon their recommendation, the course is structured along the arc of events that happen before, during and after an active shooter incident. The goal of the course is to educate telecommunicators about the intricate issues and challenges posed by active shooter incidents, including preparedness for an incident, response to an incident and the role the telecommunicator plays following an incident.
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Healthy Center 9-1-1 (July 7, 2026)
- Healthy Center 9-1-1 (July 7, 2026) - $20.00
HC911, created by HeroLight Training Founder Tracy Ertl, is a step-by-step guide to total 911 center rejuvenation. Controlling negativity & lifting morale within the agency leads to healthy retention, recruitment, longevity & staff happiness. Attendees will learn the 4 HeroLight Steps to achieving this dynamic culture shift. Physical & mental health strategies, camaraderie-building activities; & critically necessary information on diversity and generational communication techniques will all be covered. You are going to love your 9-1-1 center. Supervisors, directors, and line staff should consider attending together.
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Enhanced Police Dispatching - (September 10, 8:30 am - 4:30 pm)
- Enhanced Police Dispatching Sept 10 2026 - $20.00
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.