Course Category: Personal & Professional Growth
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APCO - Comprehensive Quality (March 10 -11, 2026)
- APCO - Comprehensive Quality - $40.00
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization. Topics include: Quality Quality Planning and Methodologies Standards and Liability in Quality Programs Building a Performance Evaluation Program Feedback and Coaching Surveys and Analysis Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.
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FORT BEND AREA- GHC 9-1-1 Features Workshop - (January 13, 2026 9:00 am - 11:00 am)
We invite all local law enforcement agencies and their 9-1-1 response command staff to join us in learning about—and presenting on—the features and capabilities available through the GHC 9-1-1 system.
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Enhanced Police Dispatching - (May 14, 2026 8:30 am - 4:30 pm)
- Enhanced Police Dispatching - $20.00
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Wellness Wednesday (February 4, 2026)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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Wellness Wednesday (December 17, 2025)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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A Victim's Plea; a 9-1-1 Call for Excellence - (April 7, 2026 8:30 am - 4:30 pm)
- - $20.00
- A Victim's Plea; A 9-1-1 Call for Excellence - $20.00
The foundation was born out of the tragic kidnapping, rape, and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise's husband Nathan made it his life's work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. it is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will be lead to legislative changes in funding, training, certification, and technology.
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A Victim's Plea; a 9-1-1 Call for Excellence (February 17, 2026 8:30 am - 4:30 pm)
- - $20.00
- A Victim's Plea; A 9-1-1 Call for Excellence - $20.00
The foundation was born out of the tragic kidnapping, rape and murder of Denise Lee in North Port, Florida in 2008. Despite 5 calls made to 9-1-1 that day, including a 9-minute call from a bystander witnessing her abduction in the car next to her, Denise was not rescued before her murder. Denise's husband Nathan had made it his life's work to honor his courageous wife by promoting better training, standardized protocols, and technological advances for 9-1-1 so that it meets expectations of all citizens. Determined not to have Denise die in vain, Nathan is partnering with the 9-1-1 industry and using the powerful emotional ammunition of these tragic events to drive change in public policy. It is hoped that the public awareness and disgust of these tragedies, if channeled and focused in a responsible way, will led to legislative changes in funding, training, certification, and technology.
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Wellness Wednesday (October 1, 2025)
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role. This session will focus on trauma, symptoms, and how to manage and heal.
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9-1-1 Supervisor Leadership Academy (Joe Serio 6 Month Program)
- Leadership Academy - $100.00
Does the inconsistency in your leadership team cause a barrier in your communications center? Do your leaders have their own agendas? Your leaders set the tone in your organization. This academy is designed to transform your entire organization! We work directly with your leaders to clarify and expand their vision for the organization while they improve themselves and use what they learn to develop their teams. The 9-1-1 Supervisor Leadership Academy addresses supervision and leadership from a personal and holistic perspective. The underlying philosophy of the program is that leadership begins with the self, and improving leadership begins with improving the self. Participants meet in person once a month for six months. After the conclusion of the in-person classes, participants will receive regular emails for six months to revisit topics covered in class as reminders of what they learned and the commitments they made to become a better leader. The 9-1-1 Leadership Academy provides tools, techniques, tactics, and strategies to help supervisors and potential supervisors be more productive in their roles in the communications center.