Course Category: Personal & Professional Growth
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Basic TCOLE Instructor
- Basic Instructor July - $100.00
This course is being taught by Texas Police Trainers
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9-1-1 Homicide Is The Caller The Killer
- Is The Caller The Killer - $20.00
This course is for those who initially take the 9-1-1 homicide phone call and those that investigate and prosecute homicides focusing on the call made by all individuals during 9-1-1 homicide phone calls. Thirty percent of all murderers call in their own crime pretending to be innocent. The Indicators of Guilt and Innocence will be explained. Each Indicator is thoroughly defined, discussed and the class will use tools to analyze actual 9-1-1 homicide cases in class. The course will raise student awareness on the importance of examining 9-1-1 calls made by individuals reporting a death or homicide, and obtaining valuable information about the offender and the offense from a critical analysis of the taped call.
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Handling Despondent or Suicidal Callers - (May 9, 2025 8:30 am - 5:00 pm)
- Suicidal Callers- May - $20.00
Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.
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Handling Despondent or Suicidal Callers
- Suicidal Callers- sept - $20.00
Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis.
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Lessons Learned from an Active Shooter: Denise Amber Lee Foundation Course
- Lessons Learned from an Active Shooter - $20.00
On the night of October 1, 2017, the Combined Communications Center of Las Vegas faced one of the most challenging moments in emergency response history when a gunman opened fire on the Route 91 Harvest Music Festival. With over 22,000 attendees in the direct line of fire, 9-1-1 call-takers, dispatchers, and first responders were overwhelmed with reports of gunfire, mass casualties, and chaos. This event underscored the critical need for preparedness, effective communication, and emotional resilience in emergency response. This engaging and interactive training session will provide participants with an in-depth analysis of the Las Vegas mass shooting response, incorporating firsthand accounts, case studies, and scenario-based learning. Designed for emergency communications professionals, law enforcement, fire, and EMS personnel, this course will explore best practices in crisis management, high-volume call handling, and mental health resilience. Participants will leave with actionable strategies to enhance preparedness, response, and recovery in large-scale critical incidents.
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Wellness Wednesday
Join GHC 9-1-1 for Wellness Wednesdays, an initiative aimed at connecting you with fun interactive mental health and wellness group. Learn ways to cope with anxiety and stress as a 9-1-1 telecommunicator. This program also encourages connections among peers who share similar experiences and comprehend the demands of the 9-1-1 telecommunicator role.
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Building Your Peer Support Team
- Building YOUR Peer Support Team - $20.00
For too long in too many 911 centers, peer support has been a service provided by someone else out of sheer necessity. Police, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center, regardless of your budget or experience. Regardless of where you are, in-house peer support is within your reach! This class is taught by The Healthy Dispatcher.
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Sharing the Road: Empowering Direct Reports
- Empowering Direct Reports - $20.00
For any leader in a 911 center, employee buy-in is absolutely key. Getting employees on board and excited about policy and procedure ensures that they will come to work with a true sense of ownership and internal motivation that can fundamentally change the atmosphere. To get your people on board, though, they must first be empowered – truly empowered — to help shape the direction of your workplace. In this class, we’ll dig into proven methods that leaders can use to share the road with their people in real, tangible ways. The results can change everything. Taught by The Healthy Dispatcher
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Spanish for Telecommunicators (February 25 - 27, 2025)
- Spanish for Telecommunicators - $60.00