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For More information click here

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This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated, refreshed skills that will further their careers. Using a combination of lecture and practical exercises, students will learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills, and tips for their toolbox. This is a 3-day course. In order to fully participate in daily assignments and activities, students should...

NENA’s Center Training Officer (CTO) program is a 3-day, student-centered course, which provides attendees the skills to develop a training strategy focused on trainee success in a learnby-doing environment. This course leads to higher telecommunicator performance and retention by providing attendees with the ability to teach to their trainee’s strengths and learning modalities and to solidify a training program’s structure and integrity. Students in this course will be challenged in hands-on learning activities to enhance application of Adult Learning Concepts, Leveraging the Value of a CTO Mission Statement, Mitigate Liability, and embrace their role as a Leader and Coach with...