This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.For More information click here

This course is designed to meet the legislative mandate established by TCOLE Rule 221.12 in accordance with Chapter 1701 of Texas Occupations Code. This course meets the training requirements to be eligible for the Mental Health Telecommunicator proficiency established by TCOLE as of June 1, 2026.For More information click here

This essential course for 911 dispatchers is designed to address the unique challenges faced by our ‘first’ first responders. Participants will explore the dynamics of critical incident stress, vicarious trauma, and burnout, gaining valuable insights into their causes and effects. Through interactive sessions and practical exercises, this course provides tools and strategies to build resilience, promote mental health, and sustain well-being. Participants will learn to recognize early signs of stress and trauma, implement effective coping mechanisms, and develop a supportive network among peers. Emphasis will be placed on self-care practices and organizational support systems to foster a healthy work-life balance....

This course will give new supervisors the skills they need to succeed in their positions. It will give experienced supervisors updated, refreshed skills that will further their careers. Using a combination of lecture and practical exercises, students will learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills, and tips for their toolbox. This is a 3-day course. In order to fully participate in daily assignments and activities, students should...